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7/15/18
why does it say "trouble saving to camera roll" when im sure ive backed it up 0 Recommended Answers 5 Replies 39 Upvotes
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I've tried uninstalling and reinstalling it, but it never work, and I've tried restarting it and it still didn't work
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Hello FlowJay,

Thanks for stopping by the Google Photos Support Community.

I'd recommend removing your account from the Google Photos account and add it again to check if this issue is fixed. 

Please give the steps below a try to remove your account:
1. Open the Google Photos app.
2. On the top left, click on the 'Menu' icon.
3. Tap on your email address and choose 'Remove active account' at the bottom.
4. Having done that, please follow the same process to 'Add your account'.

Let me know how it goes.

Best,
Amanda
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7/17/18
Hi Amanda,

I've tried removing my account and adding it back again, but it did not fix the issue. 

Also, I forgot to mention that the video is a QuickTime video which is a slow-mo video filmed on iPhone camera. Maybe it has trouble saving because the type of video it is? But the problem with saving only occurs with these type of slow-mo videos, my photos and time-lapse/normal videos save perfectly fine.

Thank you for your time,
FlowJay
Last edited 7/17/18
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12/14/19
Did you get any answer from google?
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1 day
Still can't be fixed after I removed account and added back. I tried delete app and re-install, it didn't work. I have been troubling by this for a week.
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19 hr
I had the same problem. I used a different way to successfully save it. Open the photo-->bottom left-->share to-->scroll down to "open in", it will show "preparing for file"-->save image
Then you will see the photo in your album.
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