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11/13/19
Error attaching photos from Google Photos in Gmail 1 Recommended Answer 86 Replies 66 Upvotes
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As of today, I cannot attach any photos from Google Photos to any Gmail message using a PC (Win 10). Have tried multiple PC's and multiple browsers, including Chrome. I have rebooted all PC's and restarted all apps to no avail. All devices and apps and OS's are 100% up to date.

I can add any locally stored attachments to Gmail just fine (files stored on my PC such as texts, photos, etc.). I can also attach any files from Google Drive, photos or otherwise. It appears to only be Google Photos (or Gmail) that is not working correctly at this point. I get the following msg from Gmail when I try to insert a photo from Google Photos: "There was an error attaching your image."

It gets weirder. While there is no pic and no link showing on the draft email after the failed Google Photos insert attempt, if I subsequently attach a different file stored on my PC (which works fine as I mentioned - pic or doc), the missing Google Photos picture link with the correct file name suddenly appears in Gmail, but as an error: "Attachment failed" in red typeface followed by "Retry" and "Help" in blue letters, neither of which helps at all. (The provided Google help file doesn't come close to addressing the picture error issue. It's not related to the error I'm getting.)

The insert feature is still working for Gmail & Google Photos using my Pixel 2 XL so it appears to be a PC-based Google app failure of some kind.

After much trial and error (and a lot of online searching that has yielded nothing), I am guessing that this must be a recent Google Photos and/or Gmail glitch. Hopefully Google will resolve it soon.

Any thoughts or further input will be much appreciated
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11/13/19
Sorry Tim, I can't replicate what you are describing.
 
To confirm, are you trying to insert by selecting the photo icon and picking from Photos with insert images inline or as attachment.
 
I have just installed installed the 12 November 2019 Version:1903-OS Build 18362.476 and 1909-OS Build 18363.476
 
Everything appears normal
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11/14/19
Thank you for the response.

Yes, I am trying to insert photos exactly as you described, which is the way I've been doing it for a very long time, never with any issues.

I can, of course, download a photo from Google Photos to my local drive and then attach using the "attach files" option in Gmail. I can also directly attach files, including photos, that are in Drive.

The error is only when trying to add/attach (inline or as attachment) directly into a Gmail email from Google Photos. I encountered this issue for the first time today.

Not sure what version of Google Photos I'm using on the PC. I can find it on my Pixel phone but there is no "about" that I can find on the PC app.
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11/14/19
There are no versions on the PC, it isn't an app but a direct view of the online storage. It isn't clear whether this is an issue with Google Photos or Gmail. Hopefully some other reports will come in to clarify where the problem is.
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11/14/19
Re the Google Photos versions on a PC, that's what I thought but when you posted a 12 November version number it threw me and I started looking for one. Sorry about that - I know better.

I logged completely out of my Google account and back in but that made no difference. Did another reboot too just to be sure.

Interestingly, I tried performing the Google Photos insert operation on a third PC using my wife's Gmail account and everything  worked as it supposed to. Next, I am going to try logging out of her account and into my Google account on that PC and see what happens. I will also do the same on the PC's that won't work for my accounts and see what happens there. At the least I'll be able to eliminate some potential problem areas such as hardware or OS issues, neither of which is the source of the conflict as I see it. I feel it is somehow an issue within my personal Google account. What it is, I don't know.

Just as an aside, there were two Win 10 updates today (a Cumulative and a Feature) but I can't see how that would have any effect on Google's apps. Everything I am attempting to do is internal with Google and all other Google functions I've tried are fine. Besides, I also updated the 3rd PC that has my wife's Google account after verifying that her Photos insert function would work before the updates (which it did) and after the updates. It worked fine then too.

I'll let you know what happens after further experimentation and then maybe you or someone can pinpoint the cause and remedy.

Thanks again.
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12/2/19
This thread is marked as Complete and is no longer monitored, if you are having similar problems, please raise a new question by going to https://support.google.com/photos/thread/new and fill in as much information as you can, including type of device, and software version
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