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6/19/18
Save animation as video 0 Recommended Answers 32 Replies 154 Upvotes
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Last edited 10/18/18
When photos creates an animation I’m able to scroll down and save to my iPhone as a video. When I create my own animation it starts to save and then gives me an error message... any clues?!
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Hi Ruth,

Welcome to the Google Photos Help Community!

I understand your concern. This isn't the experience we'd want you to have while using Google Photos.

Could you let me know if you're experiencing the same on Google Photos web version? If no, I'd suggest trying the below steps and share your results.
  1. Please try toggling the ‘Background app refresh’ switch for the Google Photos app in your iOS settings.
  2. Disconnect and reconnect the Google account from the Google Photos app on your iOS device.
  3. If the issue still persists, uninstall & reinstall the Google Photos app.
Also, I'd suggest sharing the sample video for further assistance.

Keep me posted.

Best,
Catherine
Last edited 6/19/18
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8/30/18
This is happening to me too. is it a bug?
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9/21/18
This is happening to me too!  I'm on IOS 12....could that be the problem?
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9/21/18
I cannot save my animations as videos
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9/28/18
Me too what’s happening
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10/1/18
Same here - bloody annoying
Last edited 10/25/18
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10/2/18
I started having the same issue after I upgraded to IOS 12, as well, last week. Before that, no problem. I also upgraded the Google Photos app. Didn't fix the issue. Is it a bug?
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10/2/18
It’s been happening for the longest time with me too! Any update would be appreciated!
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10/3/18
Me too! Glad I’m not alone!! iOS 12 as well
Last edited 10/3/18
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12/14/19
Has anyone found a solution to this yet?
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