/photos/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
-
8/24/19
Unable to play or download video from Google photos 0 Recommended Answers 7 Replies 0 Upvotes
1 Recommended Answer
$0 Recommended Answers
I am trying to play this video https://photos.app.goo.gl/sCGM2ruJqLcc4krf7 and it shows me an error. This video was playing perfectly until last year but has broken now.

Also, when I try to download the video, I get a 500 error.

Details
All Replies (7)
8/25/19
Hi Lalit Indoria,

From your screenshot, we can see that this video is playing from youtube.

Please cross check that video permission in youtube. Maybe you have changed the video permission recently.
marked this as an answer
Helpful?
8/25/19
Hi Lalit,
 
What steps are you taking to play the video? 
Are you using a phone or computer? 
What browser did you use to access your account?
Did you try a different browser?
Do other videos play? 
marked this as an answer
Helpful?
-
8/25/19
I tried using Chrome and the photos app on my phone but the video doesn't play on both. I can't download on both Chrome and Android too. Also. I think all videos uploaded on Google photos use the YouTube player. Since it was uploaded by me, I have full permissions.

All other videos play fine in my account except for 3 videos that I uploaded around the same day as the one in question.

Appreciate your help, thanks.
marked this as an answer
Helpful?
8/25/19
I wonder if you have the same problem as all the many people at this thread: 
 
At that page, Sonya gave some suggestions in 2018. See if that helps. 
marked this as an answer
Helpful?
-
8/25/19
I have tried those already. It is not a platform or device specific issue because the videos don't play on any of my Android devices (tried on a fresh one too). I shared the video with people I know and they couldn't play it either. I tried it on an incognito window with no extensions turned on but it would still not play.

Since the video can also not be downloaded, and it gives a 500 which is a server error, I am pretty sure this is a bug in Google photos. I just need to let them know and wonder if they can help me.
marked this as an answer
Helpful?
8/27/19
Hi Lalit,
 
Sorry to hear none of those suggestions worked. 
 
Please send Feedback​ to the Google Photos team:
  1. Go to photos.google.com and sign into your Google account
  2. At the top left, open the Menu Menu, then select "Help & Feedback"
  3. A Help box opens
  4. Scroll down to "Send Feedback" and click it
  5. "Describe your issue or share your ideas" in the box provided
  6. Optional: Check the box to "include screenshot" as this helps the team to understand your feedback.
    1. Click the lower part of the "Send feedback" window ("Click to highlight or hide info")
    2. Click the yellow box to "Highlight issues"
    3. Click the black box to "Hide sensitive issues"
    4. Click "Done"
  7. Click the "Send" button
  8. Please note that you will not receive a reply from Google.
marked this as an answer
Helpful?
-
8/27/19
I've done that already, thanks for your help. I just hope someone from Google fixes it.
marked this as an answer
Helpful?
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/photos/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
/photos/profile/0?hl=en