Troubleshoot problems with photo prints picked up in-store

• To fix issues with photo prints picked up in-store, use the info below. Learn more about photo prints from Google Photos.
• If you placed an order for photo prints delivered to your home, learn how to troubleshoot problems with delivered photo prints.

Get help with photo prints picked up in-store

If you have problems with your photo prints or order, contact the store you ordered from.

Important: Once you place it, you can’t change or cancel an order in Google Photos. If you need to cancel an order, call the store you ordered from.

Contact the store if you have questions about:

• Order status
• Refunds
• Missing prints
• Order delays
• Cancelled orders
• Incorrect orders

Tip: You can't use in-store coupons or promo codes to pay for printed photos.

Check order status

After you confirm your order in the Google Photos app, you’ll receive an email with status information. Once your order is ready, you’ll receive a push notification.

If you don’t receive notifications, learn how to turn them on for Android devices or iOS devices.

To check the order status of store photo prints, call the store you ordered from.

Troubleshoot other issues

Find nearby stores

To find Walmart, CVS, and Walgreens stores where you can order photo prints from Google Photos, make sure your location settings are on. Learn how to turn on your location settings. 

Use promotions or coupons

In-store coupons and promo codes are unavailable with photo prints.

Get more help

If you need more help, visit the Google Photos Help Community.