Apr 3, 2024

Block unknown number

I am trying to block spam calls on my phone. For this I activated, Caller ID, Spam protection (none of the calls I receive are recognized as Spam, so those settings probably won't help).
I also activated under "blocking numbers" the option to block all unknown numbers.
In my understanding that is supposed to block every number, which is not in my contacts and that cannot be identified using caller ID. However I still receive 3 spam calls a day, where just a number is displayed, without any addition information. So I guess this feature isn't working at all. Do you have similar experiences or know of any reason this doesn't work for me?
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Recommended Answer
Hi and welcome to the Phone app Help Community. 👋

Unknown numbers mean callers calling your phone with their number withheld.

Thanks for your question.
Last edited Apr 4, 2024
Original Poster LukasMandok marked this as an answer
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Apr 3, 2024
I just noticed that the default app for "caller Id and spam id" was not checked. Maybe that is thereason this didn't work.
Apr 4, 2024
Nope doesn't help. I am still getting the spam calls
Recommended Answer
Apr 4, 2024
Hi and welcome to the Phone app Help Community. 👋

Unknown numbers mean callers calling your phone with their number withheld.

Thanks for your question.
Last edited Apr 4, 2024
Original Poster LukasMandok marked this as an answer
Apr 4, 2024
Thanks for your reply. I see, that also explains, why enabling this feature doesn't help. And it also looks like there isn't any other feature in this app that would be able to block those spam calls I am receiving.

But the explanation for unknown numbers should definitely be adjusted in the app, as it currently says, that the caller is not identifiable, when it actually means that the number cannot be retrieved (it is also not explained correctly in the online help page).

And a feature that blocks numbers that the system can't tell me exactly who they are should definitely be added.
(I already submitted a feedback in the app regarding those two points)
I hear you and you're absolutely right but the issue is there's no way of completely eliminating spam calls and texts. Google are trying their best with their implementation. Does it work? To a certain degree. Is it a magic bullet? Nope but it didn't claim to be. (Please note I'm not saying that you said it is.)

You've done absolutely the right thing by leaving feedback via the application so that's absolutely brilliant.
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