Make calls with Google Duo

You can use Google Duo to make video or voice calls. All calls are made through your mobile data plan or a WiFi connection. Calls don't use your mobile minutes. If you use your mobile data, charges may apply.

Before you begin

Set up Google Duo

Start a video or voice call

Make sure you have the latest version of the Duo app and Android 7.0 and up.

  1. Open the Google Duo app Duo.
  2. On the top, search contacts or dial a number.
  3. Tap Voice call Audio or Video call video call.

Use Google Duo on Google Home device 

Important: Your Google Assistant language must be set to English US, English UK, Canadian English, or French Canadian.

  1. On your Android device, open the Duo app Duo.
  2. At the top of your contact list, tap Call Home.

Google Duo calls any Google Home device you’re signed in to, like Smart Displays with Google Assistant.

Start a group video call

You can have up to 32 participants in a group video call on Google Duo. 

Create a group

  1. Open the Google Duo app Duo.
  2. At the bottom right, tap New call and then Create group.
  3. Choose your contacts.
  4. Tap Done.
  5. Tap Start video call.

Tip: You can name the group. Tap Edit Edit, enter a name, and tap Save. The name appears for everyone in the group.

Share a link to start a group call

  1. Open the Duo app Duo.
  2. At the bottom right, tap New call and then Create group.
  3. Select your contacts.
  4. Tap Done.
  5. To share the link or add contacts, tap Copy Copy or Share Share.
    • If the recipient clicks the link on a computer, it opens duo.google.com.
    • If the recipient taps the link on mobile and Google Duo is installed, the Google Duo app opens.
    • If the recipient taps the link on mobile and Google Duo isn’t installed, the link opens Google Duo in Google Play or the App Store.
  6. Tap Start.

Call an existing group or join a live group call

Important: Child accounts can only join groups if at least one of their contacts is in that group.

  1. Open the Google Duo app Duo.
  2. At the bottom right, tap New call.
  3. Under “Groups,” call a group or join a live group. If “Live” is under the group name, the call is live and you can join.
  • To call an existing group: Tap the group name or participants and then Start video call.
  • To join a live group call: Tap the group name or participants and then Join video call.

Rename a group, add members, reset a group link, or leave a group

  1. Open the Google Duo app Duo.
  2. At the bottom right, tap New Call.
  3. Under “Groups,” tap a group and then More options More.
  4. Choose an option and follow the instructions on the screen.

Suspicious groups

If you get a group invite that includes blocked accounts or people outside your contacts, Google Duo marks the group as suspicious. Google Duo won’t give you any information about group members you blocked.

You can join or decline the group. If you join, Google Duo won’t unblock people you blocked.

Remove a group member

  1. Open the Google Duo app Duo.
  2. At the bottom right, tap New Call.
  3. Under “Groups,” tap a group.
  4. Touch and hold the contact you want to remove.
  5. Tap Remove from group.
    • Optional: You can also block the group member.

Tip: If the person you blocked clicks the original link to rejoin the group, they get a message that the group doesn’t exist. The group link is refreshed for everyone else in the group. Learn about blocked numbers in group calls.

Make Google Duo calls from other apps

If your carrier has video calling and you and the person you call:

  • Have the same carrier: The call might use your carrier’s video service.
  • Have different carriers: The call uses Google Duo.
Call from the Phone app

To use Google Duo with the Phone app, make sure you have version 13.0 and up.

  1. Open the Phone app Phone app.
  2. Choose a contact and then History .
  3. On the bottom, tap Video call video call.

Tip: Video calls on Google Duo may not be available for every contact.

Call from the Contacts app

To use Google Duo with the Contacts app, make sure you have version 2.1 and up.

  1. Open the Contacts app .
  2. Open a contact’s info card.
  3. Tap Video video call.
Call from the Messages app

To use Google Duo with the Messages app, make sure you have version 2.6 and up.

  1. Open the Messages app .
  2. Open a conversation.
  3. On the top, tap Make a video call video call.
Call from Google Assistant

You can start a Google Duo video call when you say or enter:

  • "OK Google, Duo call [name]."
  • "OK Google, Video call [name]." 

Fix problems with calls

Can’t make video calls
If you’re on Android 8.0 and up, sync your Google Duo settings. Tap Settings and then Accounts and then Duo and then Account sync and then More options More and then Sync now.
Can't find effects or filters
If there are no effects or filters, you may have an older version of Android. These features work on Android 9 and up. ⁠Learn how to check your Android version.
Not getting call notifications

Make sure:

  • You have the latest version of the Google Duo app.
  • You're connected to WiFi.
  • You have a data connection.

Learn how to fix missing or delayed calls.

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