Use caller ID & spam protection

When you make or get a call with caller ID and spam protection on, you can get information about callers or businesses outside your contacts or warnings about potential spam callers.

To use caller ID and spam protection, your phone may need to send information about your calls to Google.

Important: Some of these steps only work on Android 6.0 and up. Learn how to check your Android version.

Turn caller ID & spam protection off or back on

Caller ID and spam protection is on by default. You can choose to turn it off.

To use caller ID and spam protection, your phone may need to send information about your calls to Google. It doesn’t control whether your number shows when you make calls.

  1. On your device, open the Phone app .
  2. Tap More options More and then Settings and then Spam and Call Screen.
  3. Turn See caller & spam ID on or off.
  4. Optional: To block spam calls on your phone, turn on Filter suspected spam calls. You won't get missed call or voicemail notifications, but you'll still see filtered calls in your call history and be able to check any voicemail you receive.

Caller ID by Google shows the names of companies and services with a Google My Business listing. It also looks for directory matches that show caller information for work or school accounts.

To change the name on your work or school account, contact your admin.

Turn on Caller ID announcement

To announce a caller’s name or number, turn on Caller ID announcement.
  1. On your device, open the Phone app .
  2. Tap More options More and then Settings and then Caller ID announcement and then Announce caller ID.
  3. Choose an option:
    • Always
    • Only when using a headset
    • Never

Mark calls as spam

You can mark all calls from a number as spam to stop getting more calls from them and to report the spammer.

  1. On your device, open the Phone app .
  2. At the bottom, tap Recents .
  3. Tap the call you want to report as spam.
  4. Tap Block or Report spam.
    • If you tap Block, you’ll be asked if you want to block the number. Tap Block.
    • If you tap Report spam to confirm, tap Report spam.
Recognize spam
If you see "Suspected spam caller" or "Spam" as the caller ID, the call might be spam. You can answer the call, or block and report the number.
Report a mistake in spam protection

If a call from someone you know is marked as spam, you can report the mistake. Future calls to your phone from this number won't be marked as spam.

  1. On your device, open the Phone app .
  2. Tap Recent calls .
  3. Tap the call mistakenly labeled spam.
  4. Tap Unblock and then Unblock.
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