Check your voicemail

You can listen to your voicemail by calling your voicemail service. With some devices and carriers, you can see a list of your voicemails in your Phone app.

Note: Some of these steps work only on Android 6.0 and up. Learn how to check your Android version.

How to check your voicemail

Tap a message notification

When you get a voicemail, you can check your message from the notification on your phone.

  1. Swipe down from the top of the screen.
  2. Tap Voicemail Voicemail notification.
Call your voicemail

You can call your voicemail service to check your messages.

  1. Open your device's Phone app phone.
  2. At the bottom, tap Dialpad Keypad.
  3. Touch and hold 1.
See voicemails listed in your Phone app

On some phones, you can see your voicemails listed in your Phone app. Not all carriers offer this feature.

Turn on visual voicemail

  1. Open the Phone app phone.
  2. At the top right, tap More More.
  3. Tap Settings and then Voicemail.
  4. Turn on Visual voicemail.

If T-Mobile USA is your mobile service provider, you can also get transcripts of your voicemails.

Turning off visual voicemail deletes the recordings from your Phone app, but your carrier might keep a copy of the recordings.

See a list of your voicemails

  1. Open the Phone app phone.
  2. At the top, tap Voicemail Voicemail notification. If you don't see "Voicemail," call your voicemail instead.

Tip: To share the voicemail audio recording, expand the voicemail. Then tap Send to Send and then the app you want to use.

See a transcript of your voicemails (T-Mobile USA only)

If T-Mobile is your mobile service provider, you can see a transcript of your voicemails. Transcription is only available in English and Spanish on Android 8.0 and up. Learn how to check your Android version.

Turn on voicemail transcription

  1. Open your device's Phone app phone.
  2. Tap More  More and then Settings and then Voicemail.
  3. Turn on Voicemail transcription.
    Note: If you don't see "Voicemail transcription," make sure you have visual voicemail turned on.

Tip: If you want to send a transcript to someone else, tap Share and then the app you want to use.

Notes

  • When you turn on voicemail transcription, Google will transcribe new and old voicemails.
  • Google uses computers to transcribe voicemails and doesn't associate them with your Google Account. The voicemails aren't permanently stored by Google and are stored on your phone.
  • Turning off voicemail transcription deletes the recordings and the transcriptions from your Phone app.
  • You can donate your voicemail transcripts and recordings to help us improve our transcription technology. Donated voicemails may be reviewed by humans but will not be associated with your phone number or Google Account. To turn on voicemail transcription donation:

    1. Open your Phone app phone.

    2. Tap More More and then Settings.

    3. Turn on Voicemail transcription analysis.

Change your voicemail settings

  1. Open your device's Phone app phone​.
  2. At the top right, tap More More.
  3. Tap Settings and then Voicemail.
  4. You can:
    • Change what handles your voicemails: Tap Advanced and then Service.
    • Set up your voice mailbox: Tap Advanced and then Setup.
    • Change your notification settings: Tap Notifications.
    • Turn on vibration: Tap Notifications and then Vibrate.

Voicemail notifications not working

If you switched from a phone that lists voicemail in the Phone app to one that doesn't, you may not get voicemail notifications, or you may get unreadable text messages from your carrier.

If your phone doesn't list voicemail in the Phone app:

Step 1: Contact your mobile service provider

Ask your mobile service provider to downgrade to a basic voicemail service.

Step 2: Check your voicemail settings

  1. Open your device's Phone app phone​.
  2. At the top right, tap More More.
  3. Tap Settings and then Voicemail and then Advanced.
  4. Tap Service and make sure Your carrier is selected.

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