Use Wait Times

When you make a call, Wait Times estimates the amount of time you're put on hold. After your call, you can share your hold time to help improve Wait Times.

Important: Wait Times is always on.

Check what you need

Wait Times works:

  • In the US
  • In English
  • Pixel 3a and later
  • On the latest version of the Phone app

Share data from your call

Important: Once you send your data, it can’t be undone.
  1. On your device, open the Phone app .
  2. At the bottom, tap Recents.
  3. Under the call log entry, tap Send feedback and then Yes, continue.
  4. When “Was the wait time correct?” is asked, select an option:
    • If correct, tap Yes .
    • If incorrect, tap No and then select the correct hold time and then tap Submit.

Related resources 

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