If you find charges on your payments profile or credit or debit card statement that you do not think you made, try the following before contacting Google.
Check that the charge came from Google
Charges for Google products or services appear on your card statement starting with 'Google'.
If it’s a Google Play purchase, go to the Play Unrecognised Transactions Troubleshooter.
All Google Play purchases appear on your statement under these names:
- "GOOGLE*App developer name," for Android apps
- "GOOGLE*App name," for Android apps
- "GOOGLE*Content type," for example: "GOOGLE*Books"
If the charge is not in one of these formats, it did not come from Google. For more info, contact your payment provider, such as your bank or card issuer.
Double-check common issues
These common issues are often mistaken for unauthorised charges:
- Family and friends: Check to find if family or friends who have access to your card or account bought something.
- Cancelled orders: If you cancelled an order recently, you might still find a pending charge. The amount will disappear after a short period of time as the cancellation is processed.
- Duplicate charges: With some purchases, you might find a pending authorisation in the same amount as the charge. It should disappear within a few days.
If you still think you were charged twice for something, sign in to Subscriptions and services and check your orders for duplicates. - Recently added payment methods: When you add a payment method to your payments profile, such as a new card, you might find a small pending transaction on your bank statement. This is temporary authorisation that you will not be charged for.
Find your Google purchase history
It's easy to forget a purchase that you've made. Before reporting a charge as unauthorised, compare your Google purchase history with the charges listed on your card or bank statement to help remind yourself of any purchases that you've forgotten.
To get your Google purchase history:
- Sign in to Google payments subscriptions and services.
- Click into the individual subscriptions and services to get transactions for that product.
Check your subscriptions
Make sure that the charge is not from a subscription that you or a family member has set up.
Find, edit, or cancel your subscriptions.
What to do after finding an unauthorised charge
Report the unauthorised charge
If you still do not recognise the charge and think it is fraudulent, report it to us. If the charge is not from Google, contact your bank.
After you've reported the charge, you can check the status of your submission.
Change your password
If you share your device with others (such as a young child) or suspect that someone has your password, change or reset your password.