Reactivate a service suspended for unpaid invoices

If you have unpaid invoices for a Google service, you may see the message 'Your service has been suspended due to unpaid invoices' when you sign in to that service. To reactivate the suspended service, you need to pay your overdue invoices.

How to pay overdue invoices

Follow the steps below:

  1. Sign in to the Google service with outstanding invoices. If you don't know which service has overdue invoices:
    1. Check the email that you received from Google Collections. It lists your overdue invoices.
    2. If you can't find the email or don't think that you received it, email to find out which invoices are overdue.
  2. Find the overdue invoice and pay it. Payment options are listed at the bottom of the invoice.
    1. Credit card payments are not accepted.
    2. Cheques take much longer to process than bank transfers.

Payment not showing in payments account

If you've already paid your balance and the Google service is still suspended:

  1. Check whether the payment has been deducted from your payments account. Depending on how you paid, it may take a few days for your payment to be posted.
  2. Double check that there isn't another outstanding invoice.
  3. If these aren't the problem, email with the following:
    1. Your payments profile ID
    2. The name of the Google product for which service has been suspended
    3. Invoice numbers and amounts paid
    4. Proof of payment (more information below)

Note: Average Google Collections email response time is two business days.

Proof of payment

To establish proof of payment for wire transfers, you need a bank confirmation showing:

  • Payee details (bank account number and name)
  • Payer's name
  • Payment effective date (must be a past date)
  • Amount paid
  • Bank transaction or confirmation code
  • Payment status (must indicate that the transaction has been executed; any status not confirming a completed payment won't be accepted)

To establish proof of payment for cheque payments, you need your tracking number or FedEx number and a copy of the cheque showing:

  • Payee details (bank account number and name)
  • Payer's name
  • Payment date (must be a past date)
  • Amount paid
  • Cheque number

Important: A screenshot from an internal accounts payable system (for example, SAP, Oracle, SAGE) will only be considered valid proof of payment if it includes all the details listed above for wire transfers.

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