If you pay for Google products or services via invoices received from us, you need to make payments against those invoices regularly. Your products and services might be suspended if you don’t. If this happens, you can pay overdue invoices or request to increase your credit limit.
Important:
Before you pay an invoice, review the following guidelines:
- We don’t accept credit card payments, and checks can take longer to process than wire transfers.
- If the invoice hasn’t been generated yet, we can’t accept an advance payment.
- Have your invoice handy. It will state the payment options available to you, and you can find banking details at the bottom.
- Remember to always include the associated Google invoice number (not your local tax invoice) and credit memo number with your payments, which can make payment application to your account much faster. If no details are provided with the payment, it might be applied toward the oldest charges in your account first. Make sure to include tax withholding documents, if applicable, and indicate which invoice they should be matched to.
- If you have questions about invoice numbers or payment processing, email the address shown on your invoice.
Pay online
- Open your Payments profile.
- To review your invoices, click Statement of account tab
View open invoices.
- In the “Actions menu,” click Make a payment.
Tip: Online payments are available for invoices issued in specific currencies. For alternative payment methods, download your invoices and refer to the instructions.
Pay by wire transfer
- To make a payment, sign in to your bank account.
- In the “Additional information” field, enter:
- All the invoice numbers and credit memo numbers (if any) like:
- 3400000001 / 3400000002 / 3500000003 / 3300000009
- Payments profile ID
- Customer name
- All the invoice numbers and credit memo numbers (if any) like:
- If you can’t include all invoice numbers in the electronic payment form:
- On the same day you send the wire transfer, send an email to the address provided on your Google invoice or contact your collections representative.
- In the subject line, enter Remittance [your company name] [total payment amount].
- In the message body, enter all the invoice numbers and credit memo numbers (if any) with the payment amounts. If applicable, include tax withholding documents and specify which invoice matches.
- Within 3 business days, share the remittance info.
Example:
Invoice/Credit memo |
Amount |
---|---|
3400000001 |
$100.00 |
3400000002 |
$200.01 |
3500000003 |
$300.02 |
3300000009 |
-$50.09 |
Pay by check
- On your check, write the invoice numbers and credit memo numbers (if any).
- If you pay for multiple invoices and need more space, create a separate list that includes all your invoice and credit memo numbers. Include this list with your payment.
- At the bottom of your Google invoice, find the address.
- Send your physical check.
For check payment outside US:
- On the same day you send the physical check, send an email to the address displayed on your Google invoice.
- In the subject line, enter Remittance [your company name] [total payment amount].
- In the message body, enter all the invoice numbers and credit memo numbers (if any) with the payment amounts.
- Within 3 business days, share the remittance info.
Example:
Invoice/Credit memo |
Amount |
---|---|
3400000001 |
$100.00 |
3400000002 |
$200.01 |
3500000003 |
$300.02 |
3300000009 |
-$50.09 |
First In, First Out (FIFO) policy
By default, payments you receive apply to the oldest open invoices on a FIFO basis. You can change this setting at any time.
To change the settings, go to your Payments profile Settings
Automatically Apply Payments section.
- On: Automatically applies payments to the oldest invoices first.
- Off: Send remittance info to collections@google.com for payments.
Important:
- If Google can’t find or apply your payment, we may contact the "Payments contacts" listed on your account.
- To verify if the contact details are correct and updated, check your Google payment settings.
- If we don’t receive a response, Google may apply payments to your oldest open invoices.
Tips:
- To automatically apply payment for many open invoices, enable FIFO.
- For more control over payment allocation, disable FIFO and manually apply payments to specific invoices.
- You can always change the setting at any time.
For questions related to the auto application of payments feature, contact our support team at collections@google.com.