If you pay for Google products or services via invoices received from us, you need to make payments against those invoices regularly. Your products and services might be suspended if you don’t. If this happens, you can increase your credit limit, or pay overdue invoices.
How to pay an invoice
- We don’t accept credit card payments, and checks can take longer to process than wire transfers.
- If the invoice hasn’t been generated yet, we can’t accept an advance payment.
To pay an invoice, complete the steps below:
- Open your payments profile.
- To review your invoices, click Statement of account tab.
- Click View open invoices.
- Download your invoice(s).
- To make a payment, follow the instructions at the bottom of each invoice.
Invoice payment not showing as paid
If you’ve already paid your balance, and the Google service is still suspended:
- Confirm that the payment is deducted from your bank account. Depending on your payment method, it can take up to a few days for your payment to be processed.
- Check that there aren't other outstanding invoices.
- If your payment has left your bank account, and you have no other outstanding invoices, send an email to firstname.lastname@example.org and provide the following information:
- Your payments profile ID (a 12-digit number listed on the cover page of each invoice).
- The name of the Google service that's still suspended.
- Invoice numbers and amounts paid.
- Proof of payment.
- If you want to contact Collections on the phone, use the appropriate Toll Free Number (TFN) available below.
Toll free numbers by country
To establish proof of payment for wire transfers, you need to provide a bank confirmation showing:
- Payee bank account number and name
- Payer's name
- Payment effective date (must be a past date)
- Amount paid
- Bank transaction or confirmation code
- Completed payment status
To establish proof of payment for check payments, you need your tracking number or FedEx number and a copy of the check showing:
- Payee details
- Payer’s name
- Payment date (must be a past date)
- Amount paid
- Check number
Important: A screenshot from an internal accounts payable system (such as SAP, Oracle, or SAGE) is only considered valid proof of payment if it includes all the details listed above for wire transfers.