See or change orders

Use payments centre to see and change product orders and subscriptions.

See product orders

To see orders you made through Google and their receipts, follow these steps:

  1. Sign in to the Payments profile.
  2. Click Subscriptions & services.
  3. Find the product that you want to view or choose View purchases.
  4. To open the receipt, click an order.

Change product orders

Click the link at the bottom of the order receipt to contact Google to:

  • Ask a question about your order
  • Make a return or get a refund
  • Cancel an order

Note: You cannot remove orders from the Google payments transaction list.

Check a refund

If you want to see if a refund was processed, follow these steps:

  1. Sign in to the Payments profile
  2. Click Subscriptions & services.
  3. Find the product or service you requested a refund for, then click Manage. If you don't see it, find 'Other purchase activity' and click View purchases.
  4. If you see the refund transaction, your refund has been processed.
Check charges for cancelled orders

If you see a charge for the order on your bank statement after cancelling it, it's pending authorisation and will disappear within a few days.

Check held or cancelled orders

If your order was put on hold or cancelled and you're not sure why:

  1. Sign in to the Payments profile
  2. Click Subscriptions & services.
  3. Find the product or service that got cancelled and click Manage. If you don't see it, find 'Other purchase activity' and click View purchases.
  4. Find the cancellation reason next to the order name.

If it was cancelled because of a declined card, follow these steps to update your card information.

If it was cancelled for another reason, contact the merchant's support team (i.e. Google Play support). You can find support contact information in the merchant's Help Centre.

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Payments centre updates

Welcome to the new Google payments centre help experience! You can now find support for both sellers and business consumers in one place. Learn more about what's new.

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