See or change orders

Use payments center to see and change product orders and subscriptions.

See product orders

To see orders you made through Google and their receipts, follow these steps:

  1. Sign in to the Payments profile.
  2. Click Subscriptions & services.
  3. Find the product you want to view, or choose View purchases.
  4. To open the receipt, click an order.

Change product orders

Click the link at the bottom of the order receipt to contact Google to:

  • Ask a question about your order
  • Make a return or get a refund
  • Cancel an order

Note: You cannot remove orders from the Google payments transaction list.

Check a refund

If you want to see if a refund was processed, follow these steps:

  1. Sign in to the Payments profile
  2. Click Subscriptions & services.
  3. Find the product or service you requested a refund for, then click Manage. If you don’t see it, find "Other purchase activity" and click View purchases.
  4. If you see the refund transaction, your refund has been processed.
Check charges for canceled orders

If you see a charge for the order on your bank statement after canceling it, it's pending authorization and will disappear within a few days.

Check held or canceled orders

If your order was put on hold or canceled and you’re not sure why:

  1. Sign in to the Payments profile
  2. Click Subscriptions & services.
  3. Find the product or service that got canceled and click Manage. If you don’t see it, find "Other purchase activity" and click View purchases.
  4. Find the cancellation reason next to the order name.

If it was canceled because of a declined card, follow these steps to update your card information.

If it was canceled for another reason, contact the merchant's support team (i.e. Google Play support). You can find support contact information in the merchant's Help Center.

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