Add and remove users or change permissions

You can add other users to any Google payments profile you manage. You can choose whether they can invite other users to use the profile, buy or sign up for paid Google services, view your payment history, or make changes to the profile. If you no longer want someone to access or manage a payments profile, you can remove them from it.

Note: Users you add can see your payment information.

Add a user to a profile

If you're an admin or owner of a payments profile, follow the steps below to add a user to a payments profile:

  1. Sign in to the payments profile.
  2. Click Settings, then find Payments users and click Manage payments users.
  3. Choose Add a new user.
  4. Enter the contact’s name and email address. 
  5. To choose the new user’s  permissions, click Permissions permissions icon. Learn more about profile permissions.
  6. To choose a new user’s email preferences, click Email preferences Email icon.
  7. Click Invite. The  user’s name will display as "Pending" until they accept your invitation. To use the payments profile, the user will have to accept your invitation within 2 weeks.To accept your invitation, the user must:
    1. Click Review and Accept in the email we send them.
    2. Click Accept on the bottom of the next screen. Note: In payments center, you'll see "Pending" next to the name of users who haven't accepted their invitation yet.

To resend an email invitation to a user, open the contact record by clicking Down arrow  , then click Resend invitation.

Learn about how to remove a user from a payments profile.

About user permissions and email settings

When you add someone to a payments profile, you can set their permissions to give them various kinds of access to payment information for all Google products.

Keep in mind: 

  • Even if you don't select any permissions, the user can get email notifications related to payments for all linked accounts (even if they don't have a Google Account).
  • To get any of the permissions listed, the user must have a Google Account. Learn how to create a Google Account.
  • A user with any of the permissions listed can sign in to their payments profile and view information for all Google products.
User permission levels

Payments profile owners and admins can give users the following permissions levels:

  • Read access: Users can view all information and documents related to all products linked to this payments profile.
  • Edit payments profile (not available for business profiles)Users can edit the following information in the payments profile: 
    • Business name
    • Address
    • Payments methods
    • Tax information
    • Payments account settings
  • Sign-up and purchase: Users can use the payments profile to buy or sign up for more Google products or services. Note: Some products and services don't let users switch between multiple profiles.
  • Manage users: Users can add, edit, and remove users of the payments profile and change their permissions. Note: Users can only give other users the same permissions they have and remove users at the same or lower permission level.
  • Admin with all permissions: Users have all current and future permissions as they become available, and can add, edit, and manage users for the payments profile.

More permissions available to merchants:

  • Read purchase orders: Users can view merchant activity.
  • Manage purchase orders: Users can view and manage orders, refunds, and cancellations. Note: Users with this permissions level can’t view or edit anything else on the profile.
Email settings

To choose what types of emails users get about your payments profile, you can adjust email settings for each user you add to your profile. 

Note: Google products usually only send email receipts to the Google Account that made a purchase. For some products, the primary contact on the payments profile may also get an email receipt.

Admins can give profile users access the following emails preferences: 

  • All payments email: Users get all payments email including administrative information, invoices, monthly statements, and other transactional messages like the following:
    • Administrative information and alerts (merchant verification, tax forms, etc.)
    • Invoices
    • Monthly statements 
    • Notifications when payments to a merchant has been issued
    • Notifications about test deposits from Google to verify an account has failed (also called “challenge deposits”)
    • Notifications when a new primary payment method is selected
  • Administrative payments email: Users get emails about:
    • Account management messages about tax forms
    • Profile suspensions
    • Terms of Service updates
    • Profile closures  
  • No payments email: Users won’t get any email notifications about the payments profile

Change user permissions

To change a user’s access permissions, follow these steps below:

  1. Sign in to the payments profile.
  2. Click Settings.
  3. Find Payments users, click Manage payments users.
  4. To open a user’s record, click Down arrow Down Arrow.
  5. Find Permissions, then click Edit   .
  6. Choose the user’s access permission type.
  7. Click Save.

Remove a user from a payments profile

Note: For individual profiles, you cannot remove the person who created the profile. For business profiles, if you have admin permissions, you can remove any other user.

  1. Sign in to the payments profile.
  2. Click Settings.
  3. Find Payments users, then click Manage payments users.
  4. To open the user record you would like to edit or remove, click the Down arrow  Down Arrow.
  5. Choose Remove.
  6. To confirm you want to remove that user permanently, click Yes.
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