Add & remove users or change permissions

Important: For some business products, like Google Ads, you may find Account type = "Organization" instead of "Business."

If you're registered as a business, you can add other users to the Google payments profile you manage. You can choose whether they can invite other users to use the profile, buy or sign up for paid Google services, view your payment history, or change the profile. If you no longer want someone to access or manage a payments profile, you can remove them from it.

Tip: Users you add can see your payment information. If you're registered as an individual, you won't be able to add or remove users, or change permissions.

Update Google Ads info

Within Google Ads, users with Admin or Billing access levels can update an organization's payments profile info, such as:

  • Name and address
  • Tax ID
  • Language preference
  • Add and edit forms of payment

Users with Admin or Billing access can make these changes even if they aren't Payments users. Google Ads admins can complete all steps of the advertiser verification process. These actions were previously restricted to Payments profile users only.

When Google Ads users make changes to the payments profile, Payments admins receive an email notification. Note that Google Ads users can't add or remove users from the payments profile or change existing user permissions. Learn more about Google Ads access levels.

If you want to turn this feature off, contact Google Ads support.

Add a user to a profile

If you're an admin or owner of a business or merchant payments profile, follow these steps to add a user to a payments profile:

  1. Sign in to the payments profile.
  2. At the top, click Settings.
  3. Under "Payments users", click Manage payments users.
  4. Choose Add a new user.
  5. Enter the contact’s name and email address. 
  6. To choose the new user’s permissions, click Permissions Permissions. Learn more about profile permissions.
  7. To choose the new user’s email preferences, click Email preferences Email.
  8. Click Invite. The user’s name displays as "Pending" until they accept your invitation. To use the payments profile, the user must accept your invitation within 2 weeks. To accept your invitation, users must do the following:
    1. Open the email invitation.
    2. Click Review and accept.
    3. At the bottom of the next screen, click Accept.

To resend an email invitation to a user, follow these steps:

  1. Sign in to the payments profile.
  2. At the top, click Settings.
  3. Under "Payments users", click Manage payments users.
  4. Locate the user you sent an invite to.
  5. Open their contact record by clicking the Down arrow Down arrow.
  6. Click Resend invitation.

Learn more about how to remove a user from a payments profile.

About user permissions and email settings

When someone adds you to a payments profile, they give you a set of permissions. When you’re a payment profile admin, you can add other people to a business or merchant payments profile and set their permissions to give them various kinds of access to the payment information for all Google products.

Payment profile admins should keep in mind the following:

  • Even if you don't select any permissions, the user can get email notifications related to payments for all linked accounts (even if they don't have a Google Account).
  • To get any of the permissions listed, the user must have a Google Account. Learn more about how to create a Google Account.
  • A user with any of the permissions listed can sign in to their payments profile and view information for all Google products.
User permission levels

Payments profile owners and admins can give users the following permissions levels:

  • Email access: If you do not set a permission level, users receive payment related emails, but can’t log into the Payments Center.
  • Read access: Users can view all information and documents related to all products linked to this payments profile.
  • Edit payments profileUsers can edit the following information in the payments profile: 
    • Business name
    • Address
    • Payments methods
    • Tax information
    • Payments account settings
    This permission is not available for business or merchant profiles.
  • Sign-up and purchase: Users can use the payments profile to buy or sign up for more Google products or services.

    Note: Some products and services don't let users switch between multiple profiles.

  • Manage users: Users can add, edit, and remove users of the payments profile and change their permissions

    Note: Users can only give other users the same permissions they have and remove users at the same or lower permission level.

  • Admin with all permissions: Users have all current and future permissions as they become available, and can add, edit, and manage users for the payments profile.
  • Primary contact: Each payments profile has one primary contact who receives all payments emails. This is the person Google contacts with any payments-related questions. Every profile must have a primary contact. You can’t delete a primary contact but you can reassign that role to another person. For some products, the primary contact may get an email receipt whenever anyone makes a payment using that profile.

Merchants also have the following permissions available:

  • Read purchase orders: Users can view merchant activity.
  • Manage purchase orders: Users can view and manage orders, refunds, and cancellations.

    ​Note: Users with this permissions level can’t view or edit anything else on the profile.

Email settings

You can choose which types of emails users on your payments profile get through your email settings.

Note: Google products usually send email receipts only to the Google Account that made a purchase. For some products, the primary contact on the payments profile may also get an email receipt.

Admins can give profile users access to the following email preferences: 

  • All payments email: Users get all payments email including administrative information, invoices, monthly statements, and other transactional messages like the following:
    • Administrative information and alerts (merchant verification, tax forms, etc.)
    • Invoices (for users on monthly invoicing)
    • Notifications when payments to a merchant are issued
    • Notifications when Google can't verify an account through test deposits (also called "challenge deposits")
    • Notifications when a new primary payment method is selected
  • Administrative payments email: Users get emails about the following:
    • Account management messages about tax forms
    • Profile suspensions
    • Terms of Service updates
    • Profile closures
  • No payments email: Users won’t get any email notifications about the payments profile.

Change user permissions

To change a user’s access permissions, follow these steps:

  1. Sign in to the payments profile.
  2. At the top, click Settings.
  3. Under "Payments users," click Manage payments users.
  4. To open a user’s record, click the Down arrow Down arrow.
  5. Under "Permissions," click Edit Edit.
  6. Choose the user’s access permission type.
  7. Click Save.

Remove a user from a profile

For business or merchant profiles, you can remove any other user if you have admin permissions. To remove a user, follow these steps:

  1. Sign in to the payments profile.
  2. At the top, click Settings.
  3. Under "Payments users," click Manage payments users.
  4. To open the user record you would like to edit or remove, click the Down arrow Down arrow.
  5. Choose Remove.
  6. To confirm you want to remove that user permanently, click Yes.
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