Resolve payments profile setup issues

 

If you have a problem completing the sign-up form and creating your payments profile, make sure that you followed the guidelines below:

  • Sign up from a supported country: depending on the Google product, we may not support your country for merchant payments yet. Learn more about countries that we support for merchant and developer registration.

  • Use a physical business address: currently, Google only lets merchants use a physical address in their payments profile. We don't allow merchants to use PO boxes as their business address.

  • Use correct credit card formatting: our system accepts only a–z, A–Z and 0–9 as inputs for the 'Credit card statement name'. If you use other characters or languages, you'll see an error.

  • Use a legal business name that's not too long: our system allows business names up to 60 characters only.

  • Use the correct format for Value Added Tax identification (VAT ID): our sign-up form requires your VAT ID to be entered in your country's specific format. Here's the VAT ID format for your location:

Austria
Expected format: letter ‘U’ followed by eight digits
Example: U12345678
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Belgium
Expected format: nine or 10 digits (10 digits begin with 0)
Example: 123456789 or 0123456789
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Denmark
Expected format: eight digits
Example: 12345678
  • Use the correct format for Value Added Tax identification (VAT ID): our sign-up form requires your VAT ID to be entered in your country's specific format. Here's the VAT ID format for your location:

Finland
Expected format: eight digits
Example: 12 34 56 78
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

France
N/A
N/A
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Germany
Expected format: nine digits
Example: 123456789
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Greece
Expected format: nine digits starting with 0
Example: 012345678
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Croatia
Expected format: 11 digits
Example: 12345678910
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Ireland
Expected format: eight characters (six or seven digits followed by one or two letters) or seven digits followed by two letters
Example: 1234567X, 123456XY or 1234567MH
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Italy
Expected format: 11 digits
Example: 12345678910
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Luxembourg
Expected format: eight digits
Example: 12345678
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Netherlands
Expected format: nine digits followed by suffix in the range of B01–B99
Example: 123 456 789 B01
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Portugal
Expected format: nine digits
Example: 123456789
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Spain
Expected format: nine characters with first alphabetic, last alphabetic, or first and last alphabetic characters
Example: X12345678, 12345678X or X1234567X
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

Sweden
Expected format: 12 digits ending in 01
Example: 123456789701
  • Use the correct format for Value Added Tax identification (VAT ID): you're required to enter your VAT ID in your country's specific format on our sign-up form. Here's the VAT ID format for your location:

United Kingdom
Expected format: nine digits
Example: 123 4567 89
If you follow these guidelines but still have issues, contact us for payments profile support.
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