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chargeback

A chargeback occurs after a customer contacts their credit card issuer to dispute a charge that appears on their credit card statement. Chargebacks may be issued for a number of reasons including but not limited to the following:

  • An unauthorized party has made a purchase with the customers credit card
  • The customer has concerns about the validity of the purchase
  • The customer has been charged multiple times for the same order
  • The customer is unsatisfied with a purchase and hasn't been able to resolve the problem with the merchant
  • The customer hasn't received the purchased items as they were described
  • The customer hasn't received the purchased items
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