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Looking for consumer help? Visit payments center help for consumers.

Merchant fraud protection

The payments center provides merchants with a number of benefits including fraud detection and assistance in disputing chargebacks to enhance your selling experience. 

Chargeback resolution 

Google offers basic chargeback protection to all merchants. Google evaluates all chargebacks you receive and, whenever possible, fights them on your behalf. Your account will not be debited for the chargeback if it can be successfully disputed by Google. See more about how to avoid and successfully dispute chargebacks.

Automatic fraud detection

Google employs advanced risk modeling to detect fraudulent transaction cues across Google services. Fraudulent transactions are immediately cancelled after being detected. Any active orders associated with the same fraudulent credit card will also be cancelled to protect you. Google also actively leverages external, cross-industry resources -- such as worldwide fraud blacklists.

Customer review

Google provides you with an order confirmation for every order, and we encourage you to review your orders. You may cancel or refund an order at any time if you believe it is high risk.

When Google detects questionable activity related to an order you receive, Google will mark the order with a "Review" or "Pending" status and perform fraud detection checks on the order to reduce your exposure to risk. During this time, you won't be able to charge the order.

In general, we complete reviews within 4-6 hours. Certain orders posing a higher potential risk may require more time as Google specialists perform even more extensive fraud detection checks for your protection. We may also contact you directly as a backup precaution. If Google determines that an order is high-risk or doesn't comply with payments center policies, the order will be cancelled for your protection and cannot be reinstated.

Once Google confirms the validity of the order, the order will be charged. 

PCI compliance

The payments center is fully compliant with the requirements of the Payment Card Industry Security Standards Council (commonly known as PCI compliance). Google Payment Corp. is both a Level 1 Merchant and a Service Provider, and therefore undergoes an annual assessment by an external Qualified Security Assessor (QSA). Our Attestation of Compliance is produced by the QSA and reported to the major card brands and our acquiring banks.
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