Cancelling Subscriptions

Subscriptions can be cancelled in your Google Payments Merchant Center account at any time. You are responsible for setting your own policies for cancellation. Buyers will contact you directly with inquiries regarding cancellation. To cancel a subscription using your Google Payments Merchant Center account:

There are now two ways to cancel a subscription using the Merchant Center:

Method 1:

  1. Sign in to your Payments Merchant Center account.
  2. Select the subscription you'd like to cancel.
  3. In the right hand side panel that appears, click the Cancel subscription button.
  4. You will receive a reminder stating that no future orders will be charged on this subscription.
  5. Click Cancel subscription.

Method 2

  1. Sign in to your Payments Merchant Center account.
  2. Click the blue "View" button of the subscription you'd like to cancel.
  3. Click the Cancel subscription button.
  4. You will receive a reminder stating that no future orders will be charged on this subscription.
  5. Click Cancel subscription.

When canceling subscriptions, remember:

  • No future orders will be charged on that subscription.
  • A 'Cancelled' order status will display on the order details page.
  • Once as subscription is cancelled, it cannot be restated.
  • Google Payments will send a cancellation notification email to the buyer indicating that their subscription has been cancelled.

 

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