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Account closure

Grounds for closure

Our specialists periodically review merchant accounts to ensure they comply with our Terms of Service and policies. Your account may be closed by Google for a number of reasons including, but not limited to, the following:

  • Non-delivery of orders
  • Terms of service violation
  • Excessive chargebacks disputes, or negative buyer ratings: If you’ve received an excessive number of chargebacks, disputes, or negative ratings given the total number of orders you’ve processed, your account may be subject to closure. Examples of issues that may result in customer complaints include non-receipt or orders, receipt of an item that isn’t as described, or a negative customer service experience.
  • Inability to verify account information: We regularly review Google Payments Merchant Center accounts to ensure that the contact information, such as contact name, address, phone number, and business name, you’ve provided is accurate. If we’re unable to verify this information, your account may be closed.
  • Outstanding negative balance: If you refund orders for which you’ve already been paid out, your account balance may become negative. Your account may also incur a negative balance if there are chargebacks for which you’re found liable. In these cases, if you don’t immediately reconcile your negative balance with new orders or allow Google to collect the owed funds from your bank account, your account may be subject to closure.

What happens when Google closes your account

Account access

You will no longer have access to view or alter any of your account details, including order details and your identification information.

No future transactions accepted

You will not be able to process any future transactions or receive payouts. In addition, any future Google Payments Merchant Center accounts you attempt to open will be closed.

No further payouts

Any charged orders for which you have not been paid will be refunded back to your buyers' credit cards. We understand that this may interfere with your business practices and we hope that you are still able to reconcile these orders.


In some cases Google may retain a portion of your remaining funds to offset refunds, chargebacks, or other claims against your balance. If Google has instituted a reserve on your account, you would have received an email directly regarding this process. 

Terms of service

Per Google Payments Seller's Terms of Service (U.S. Section 2.3), GPC has the right (i) to change, suspend or discontinue the Service, in whole or in part, as necessary to perform maintenance or updates to the Service and (ii) to impose limits on certain features or restrict access to parts or all of the Service without notice and without liability. GPC may decline to process any Payment Transaction in connection with, among other reasons, fraud prevention activities, applicable law, or GPC policies.

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