Buyer fraud protection
Automatic fraud detection
Google employs advanced risk modeling to detect fraudulent transaction cues across Google services. Fraudulent transactions are immediately cancelled after being detected. To protect you, any active orders associated with the same fraudulent credit card will also be cancelled. Google also actively leverages external, cross-industry resources -- such as worldwide fraud blacklists -- to prevent fraudulent users from accessing Google Payments in the first place.
When Google detects questionable activity related to an order you receive, Google will mark the order with a Review or Pending status and perform fraud detection checks on the order to reduce your exposure to risk. During this time, you won't be able to charge the order.
In general, we complete reviews within four to six hours. Certain orders posing a higher potential risk may require more time as Google specialists perform even more extensive fraud detection checks for your protection. We may also contact you directly as a backup precaution. If Google determines that an order is high-risk or doesn't comply with Google Payments policies, the order will be cancelled for your protection and cannot be reinstated.
Once Google confirms the validity of the order, the order will be charged.
All merchants are covered by our Chargeback Resolution Policy.