Pay an invoice

If you pay for Google products or services via invoices received from us, you need to make payments against those invoices regularly. Your products and services might be suspended if you don’t. If this happens, you can increase your credit limit, or pay overdue invoices.

How to pay an invoice

Before you pay an invoice, review the following guidelines:

• We don’t accept credit card payments, and checks can take longer to process than wire transfers.
• If the invoice hasn’t been generated yet, we can’t accept an advance payment.

To pay an invoice, complete the steps below:

1. Open your payments profile.
2. To review your invoices, click Statement of account tab.
3. Click View open invoices.
4. Download your invoice(s).
5. To make a payment, follow the instructions at the bottom of each invoice.

Invoice payment not showing as paid

If you’ve already paid your balance, and the Google service is still suspended:

1. Confirm that the payment is deducted from your bank account. Depending on your payment method, it can take up to a few days for your payment to be processed.
2. Check that there aren't other outstanding invoices.
3. If your payment has left your bank account, and you have no other outstanding invoices, send an email to [e-mail] and provide the following information:
   • Your payments profile ID (a 12-digit number listed on the cover page of each invoice).
   • The name of the Google service that's still suspended.
   • Invoice numbers and amounts paid.
   • Proof of payment.
   Note: Typically, it takes up to 2 business days to receive a response.
4. If you want to contact Collections on the phone, use the appropriate Toll Free Number (TFN) available below.

Toll free numbers by country

Country	Toll-Free Number
Argentina	8006661856
Australia	1800891561
Austria	800068078
Belgium	80081281
Brazil	8007248235
Canada	8332721443
Chile	56800004149
China	868009907532
Cyprus	80094077
Denmark	80601611
Finland	800520011
France	805982625
Germany	8006271025
Hong Kong	800931427
India	18002004255
Ireland	1800946906
Israel	1801220457
Italy	800598973
Japan	120333854
Korea	808221457
Malaysia	1800817379
Mexico	18006542542
Netherlands	8002926252
New Zealand	800261740
Norway	80062102
Poland	800303533
Portugal	800600042
Russia	88005009618
Singapore	8008526520
South Africa	800111702
Spain	800000791
Sweden	201203035
Switzerland	800566793
Taiwan	809090455
Thailand	18008523053
Turkey	8112130404
UAE	800035704520
United Kingdom	8000260712
USA	18887540523

Proof of payment

To establish proof of payment for wire transfers, you need to provide a bank confirmation showing:

• Payee bank account number and name
• Payer's name
• Payment effective date (must be a past date)
• Amount paid
• Bank transaction or confirmation code
• Completed payment status

To establish proof of payment for check payments, you need your tracking number or FedEx number and a copy of the check showing:

• Payee details
• Payer’s name
• Payment date (must be a past date)
• Amount paid
• Check number

Important: A screenshot from an internal accounts payable system (such as SAP, Oracle, or SAGE) is only considered valid proof of payment if it includes all the details listed above for wire transfers.