Customer experience

You can use Google Pay in-store to help your customers shop more easily.

Add e-money and credit cards

Note: Google Pay only supports domestic e-money cards in Japan. Google Pay treats these transactions the same as those made with a plastic card.

After customers have downloaded the free Google Pay app, they can add new cards to Google Pay at any time.

  • If they haven't added a card before the first time that they tap and pay in a shop, Google Pay prompts them to add a card.
  • Customers can add multiple cards, and choose a card to be their default payment method. Learn more about how payments work.

After a customer has added a card to Google Pay, they can tap to pay in shops at the point-of-sale (POS) terminal or in the app, and their transaction will be completed quickly and easily with the information required for the transaction, including the default card in the app.

In-store purchases

Purchases in shops are faster and easier when customers choose to buy with Google Pay.

  • Tap and Pay: Customers who have already set up the app and added an e-money card must hold their mobile device against the contactless NFC reader.

Add credit and debit cards

After customers have downloaded the free Google Pay app, they can add new cards to Google Pay at any time.

  • If they haven't added a card before the first time that they tap and pay in a shop, Google Pay prompts them to add a card.
  • Customers can add multiple cards, and choose a card to be their default payment method. Learn more about how payments work.

After a customer has added a card to Google Pay, they can tap to pay in shops at the point-of-sale (POS) terminal or in the app, and their transaction will be completed quickly and easily with the information required for the transaction, including the default card in the app.

In-store purchases

Purchases in shops are faster and easier when customers choose to buy with Google Pay.

  • PIN: For some transactions, merchants may require cardholders to enter a credit card PIN at the terminal or sign a receipt.
  • Payment notifications: Customers receive an instant notification on their device and in the Google Pay app that the payment has been processed by the merchant's payment processor. The payment also appears in the customer's transaction history in the app. In some cases, the customer can tap the notification to view transaction details.
  • Learn more about waking and unlocking mobile devices and how customers make purchases with Google Pay.

If customers have any issues with Google Pay in-store, learn how to resolve in-store issues.

Add credit and debit cards

After customers have downloaded the free Google Pay app, they can add new cards to Google Pay at any time.

  • Until a customer adds a card to Google Pay, they won't see it as a payment option in the merchant's Android app and may be prompted to add one

  • If they haven't added a card before the first time that they tap and pay in a shop, Google Pay prompts them to add a card.
  • Customers can add multiple cards, and choose a card to be their default payment method. Learn more about how payments work.

After a customer has added a card to Google Pay, they can tap to pay in shops at the point-of-sale (POS) terminal or in the app, and their transaction will be completed quickly and easily with the information required for the transaction, including the default card in the app.

In-store purchases

Purchases in shops are faster and easier when customers choose to buy with Google Pay.

  • Tap and pay: Customers who have already set up the app and added a credit or debit card must 'wake' their device at the POS, then hold it against the contactless NFC reader. For some higher-value transactions, the mobile device must also be unlocked.
  • PIN: For some transactions, merchants may require cardholders to enter a credit card PIN at the terminal or sign a receipt.
  • Payment notifications: Customers receive an instant notification on their device and in the Google Pay app that the payment has been processed by the merchant's payment processor. The payment also appears in the customer's transaction history in the app. In some cases, the customer can tap the notification to view transaction details.

If customers have any issues with Google Pay in-store, learn how to resolve in-store issues.

Add credit and debit cards

After customers have downloaded the free Google Pay app, they can add new cards to Google Pay at any time.

  • Until a customer adds a card to Google Pay, they won't see it as a payment option in the merchant's Android app and may be prompted to add one

  • If they haven't added a card before the first time that they tap and pay in a shop, Google Pay prompts them to add a card.
  • Customers can add multiple cards, and choose a card to be their default payment method. Learn more about how payments work.

After a customer has added a card to Google Pay, they can tap to pay in shops at the point-of-sale (POS) terminal or in the app, and their transaction will be completed quickly and easily with the information required for the transaction, including the default card in the app.

In-store purchases

Purchases in shops are faster and easier when customers choose to buy with Google Pay.

  • Tap and pay: Customers who have already set up the app and added a credit or debit card must 'wake' their device at the POS, then hold it against the contactless NFC reader. For some higher-value transactions, the mobile device must also be unlocked.
  • PIN: For some transactions, merchants may require cardholders to enter a credit card PIN at the terminal or sign a receipt.
  • Payment notifications: Customers receive an instant notification on their device and in the Google Pay app that the payment has been processed by the merchant's payment processor. The payment also appears in the customer's transaction history in the app. In some cases, the customer can tap the notification to view transaction details.

If customers have any issues with Google Pay in-store, learn how to resolve in-store issues.

Add credit and debit cards

After customers have downloaded the free Google Pay app, they can add new cards to Google Pay at any time.

  • If they haven't added a card before the first time that they tap and pay in a shop, Google Pay prompts them to add a card.
  • Customers can add multiple cards, and choose a card to be their default payment method. Learn more about how payments work.

After a customer has added a card to Google Pay, they can tap to pay in shops at the point-of-sale (POS) terminal or in the app, and their transaction will be completed quickly and easily with the information required for the transaction, including the default card in the app.

In-store purchases

Purchases in shops are faster and easier when customers choose to buy with Google Pay.

  • Tap and pay: Customers who have set up the Google Pay app and added a credit or debit card unlock their mobile device at the POS and hold it against the contactless NFC reader.
  • Receipts: Just like a credit or debit card, customers may need to sign a receipt, depending on the shop and transaction amount.
  • Payment notifications: Customers receive an instant notification on their device and in the Google Pay app that the payment has been processed by the merchant's payment processor. The payment also appears in the customer's transaction history in the app. In some cases, the customer can tap the notification to view transaction details.

If customers have any issues with Google Pay in-store, learn how to resolve in-store issues.

Add credit and debit cards

After customers have downloaded the free Google Pay app, they can add new cards to Google Pay at any time.

  • Until a customer adds a card to Google Pay, they won't see it as a payment option in the merchant's Android app and may be prompted to add one

  • If they haven't added a card before the first time that they tap and pay in a shop, Google Pay prompts them to add a card.
  • Customers can add multiple cards, and choose a card to be their default payment method. Learn more about how payments work.

After a customer has added a card to Google Pay, they can tap to pay in shops at the point-of-sale (POS) terminal or in the app, and their transaction will be completed quickly and easily with the information required for the transaction, including the default card in the app.

In-store purchases

  • Tap and pay: Customers who have already set up the app and added a credit or debit card must 'wake' their device at the POS, then hold it against the contactless NFC reader. For some higher-value transactions, the mobile device must also be unlocked.
  • CDCVM: For some transactions, merchants may require CDCVM. With CDCVM, cardholders may be asked to unlock their device using their fingerprint, device password or pattern instead of having to provide a credit card PIN or sign a receipt.
  • Payment notifications: Customers receive an instant notification on their device and in the Google Pay app that the payment has been processed by the merchant's payment processor. The payment also appears in the customer's transaction history in the app. In some cases, the customer can tap the notification to view transaction details.

If customers have any issues with Google Pay in-store, learn how to resolve in-store issues.

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