Customer experience

 

You can use Google Pay in-store to help your customers shop more easily.

Add e-money & credit cards

Note: Google Pay only supports domestic e-money cards in Japan. Google Pay treats these transactions the same as those made with a plastic card.

After customers download the free Google Pay app, they can add new cards to Google Pay at any time.

  • If they haven’t added a card before the first time they tap and pay in a store, Google Pay prompts them to add a card.
  • Customers can add multiple cards and choose a card to be their default payment method. Learn more about how payments work.

After a customer adds a card to Google Pay, they can tap to pay in stores at the point-of-sale (POS) terminal or in the app and their transaction will be completed quickly and easily with the information required for the transaction, including the default card in the app.

In-store purchases

Purchases in stores are faster and easier when customers choose to buy with Google Pay.

  • Tap & Pay: Customers who already set up the app and added an e-money card must hold their mobile device against the contactless NFC reader.

Add credit & debit cards

After customers download the free Google Pay app, they can add new cards to Google Pay at any time.

  • If they haven’t added a card before the first time they tap and pay in a store, Google Pay prompts them to add a card.
  • Customers can add multiple cards and choose a card to be their default payment method. Learn more about how payments work.

After a customer adds a card to Google Pay, they can tap to pay in stores at the point-of-sale (POS) terminal or in the app and their transaction will be completed quickly and easily with the information required for the transaction, including the default card in the app.

In-store purchases

Purchases in stores are faster and easier when customers choose to buy with Google Pay.

  • PIN: For some transactions, merchants may require cardholders to enter a credit card PIN at the terminal or sign a receipt.
  • Payment notifications: Customers get an instant notification on their device and in the Google Pay app that the payment has been processed by the merchant’s payment processor. The payment also appears in the customer’s transaction history in the app. In some cases, the customer can tap the notification to view transaction details.
  • Learn more about waking and unlocking mobile devices and how customers make purchases with Google Pay.

If customers have any issues with Google Pay in-store, learn how to resolve in-store issues.

Add credit & debit cards

After customers download the free Google Pay app, they can add new cards to Google Pay at any time.

  • Until a customer adds a card to Google Pay, they won't see it as a payment option in the merchant's Android app and may be prompted to add one

  • If they haven’t added a card before the first time they tap and pay in a store, Google Pay prompts them to add a card.
  • Customers can add multiple cards and choose a card to be their default payment method. Learn more about how payments work.

After a customer adds a card to Google Pay, they can tap to pay in stores at the point-of-sale (POS) terminal or in the app and their transaction will be completed quickly and easily with the information required for the transaction, including the default card in the app.

In-store purchases

Purchases in stores are faster and easier when customers choose to buy with Google Pay.

  • Tap & Pay: Customers who already set up the app and added a credit or debit card must "wake" their device at the POS, then hold it against the contactless NFC reader. For some higher value transactions, the mobile device must also be unlocked.
  • PIN: For some transactions, merchants may require cardholders to enter a credit card PIN at the terminal or sign a receipt.
  • Payment notifications: Customers get an instant notification on their device and in the Google Pay app that the payment has been processed by the merchant’s payment processor. The payment also appears in the customer’s transaction history in the app. In some cases, the customer can tap the notification to view transaction details.

If customers have any issues with Google Pay in-store, learn how to resolve in-store issues.

Add credit & debit cards

After customers download the free Google Pay app, they can add new cards to Google Pay at any time.

  • Until a customer adds a card to Google Pay, they won't see it as a payment option in the merchant's Android app and may be prompted to add one

  • If they haven’t added a card before the first time they tap and pay in a store, Google Pay prompts them to add a card.
  • Customers can add multiple cards and choose a card to be their default payment method. Learn more about how payments work.

After a customer adds a card to Google Pay, they can tap to pay in stores at the point-of-sale (POS) terminal or in the app and their transaction will be completed quickly and easily with the information required for the transaction, including the default card in the app.

In-store purchases

Purchases in stores are faster and easier when customers choose to buy with Google Pay.

  • Tap & Pay: Customers who already set up the app and added a credit or debit card must "wake" their device at the POS, then hold it against the contactless NFC reader. For some higher value transactions, the mobile device must also be unlocked.
  • PIN: For some transactions, merchants may require cardholders to enter a credit card PIN at the terminal or sign a receipt.
  • Payment notifications: Customers get an instant notification on their device and in the Google Pay app that the payment has been processed by the merchant’s payment processor. The payment also appears in the customer’s transaction history in the app. In some cases, the customer can tap the notification to view transaction details.

If customers have any issues with Google Pay in-store, learn how to resolve in-store issues.

Add credit & debit cards

After customers download the free Google Pay app, they can add new cards to Google Pay at any time.

  • If they haven’t added a card before the first time they tap and pay in a store, Google Pay prompts them to add a card.
  • Customers can add multiple cards and choose a card to be their default payment method. Learn more about how payments work.

After a customer adds a card to Google Pay, they can tap to pay in stores at the point-of-sale (POS) terminal or in the app and their transaction will be completed quickly and easily with the information required for the transaction, including the default card in the app.

In-store purchases

Purchases in stores are faster and easier when customers choose to buy with Google Pay.

  • Tap & Pay: Customers who set up the Google Pay app and added a credit or debit card unlock their mobile device at the POS and hold it against the contactless NFC reader.
  • Receipts: Just like a credit or debit card, customers may need to sign a receipt depending on the store and transaction amount.
  • Payment notifications: Customers get an instant notification on their device and in the Google Pay app that the payment has been processed by the merchant’s payment processor. The payment also appears in the customer’s transaction history in the app. In some cases, the customer can tap the notification to view transaction details.

If customers have any issues with Google Pay in-store, learn how to resolve in-store issues.

Add credit & debit cards

After customers download the free Google Pay app, they can add new cards to Google Pay at any time.

  • Until a customer adds a card to Google Pay, they won't see it as a payment option in the merchant's Android app and may be prompted to add one

  • If they haven’t added a card before the first time they tap and pay in a store, Google Pay prompts them to add a card.
  • Customers can add multiple cards and choose a card to be their default payment method. Learn more about how payments work.

After a customer adds a card to Google Pay, they can tap to pay in stores at the point-of-sale (POS) terminal or in the app and their transaction will be completed quickly and easily with the information required for the transaction, including the default card in the app.

In-store purchases

  • Tap & Pay: Customers who already set up the app and added a credit or debit card must "wake" their device at the POS, then hold it against the contactless NFC reader. For some higher value transactions, the mobile device must also be unlocked.
  • CDCVM: For some transactions, merchants may require CDCVM. With CDCVM, cardholders may be asked to unlock their device using the fingerprint or device password or pattern instead of having to provide a credit card PIN or sign a receipt.
  • Payment notifications: Customers get an instant notification on their device and in the Google Pay app that the payment has been processed by the merchant’s payment processor. The payment also appears in the customer’s transaction history in the app. In some cases, the customer can tap the notification to view transaction details.

If customers have any issues with Google Pay in-store, learn how to resolve in-store issues.

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