You can add Google Pay to your existing in-store payment options to offer simple, secure checkout to your customers.
Step 1: Review Google Pay requirements
Make sure that you review the hardware requirements to support Google Pay in-store. To make sure that you're set up, you can work with your terminal and point-of-sale (POS) providers and your acquirer.
Step 2: Train your staff
There are many ways customers may tell your cashiers or sales associates that they want to use Google Pay at checkout, including 'Pay with my phone', 'Pay with Android', 'Tap my phone' or 'Pay with Google'.
Important: To tap and pay, customers must unlock their device as part of the customer verification process.
Help your staff to understand what this means and what they need to do:
- Explain what contactless payments are and how they differ from traditional payments for both customers and staff.
- To make sure that your staff can handle common scenarios, such as normal payments, returns or refunds, or declined transactions, try practice transactions.
Step 3: Market Google Pay
To let your customers know that they can spend more time shopping and less time at checkout, use Google Pay branding tools and guidelines.
(Optional) Step 4: Use Google Pay API for Passes
You can use Google Pay API to let customers earn on and use passes when they check out in-store, enter events or board flights. Learn more about Google Pay API for Passes.