Protecting against fraud or unauthorised activity

Google Pay works hard to keep your money safe. We use artificial intelligence and fraud prevention technology to find bad transactions when they happen. We also work with other companies to keep everyone safe.

Sometimes, people might try to trick you into giving them your money. It's important to know what to do to stay safe. We'll teach you some things you should and shouldn't do to keep your money safe.

How does authentication work in Google Pay?

Google Pay keeps your money safe by using two types of protection.

The first step is to unlock the app. The second step is to enter your special UPI PIN to complete the payment. Keep this code safe, just like the code you use at the ATM.

If anything seems strange or wrong, call your bank right away.

What to do when you receive suspicious calls?

If you get a call from a number you don't know, be alert.

If they say they're from your bank or a store, but you don't recognize them, be careful. If they start asking for secret information like your ID card, important papers, or your financial numbers (like your PIN or bank account), don't share details with them.

You are not required to share these details with anyone, no matter how convincing they sound.

Some helpful tips to make your Google Pay payments safe

	Keep your UPI PIN secret: Your UPI PIN is just like your ATM PIN. Never share it with anyone.
	Keep your Google Pay log-in OTP a secret. Do not share it with anyone.
	Only download trusted apps: Harmful apps like screen sharing apps can access personal information that you enter on your screen.
	Be cautious of sharing your UPI PIN on websites or forms sent to you via a link.
	You don't need to enter your UPI PIN to receive money: Entering your UPI PIN means you are paying someone. Pay attention to which direction your money is moving in.
	Only use your payment app to reach customer care: Find genuine support details in the Help/Support section of your Google Pay app. Avoid untrusted numbers which may be listed on the Internet.

What to do if you are a victim of a fraud transaction?

If you think someone stole your money from Google Pay:

• Report transaction to your bank
• Contact your local cyber crime police department

Give feedback about fraudulent transactions

We want to keep Google Pay safe for everyone. Here's how you can help:

• Tell us about suspicious activity: Fill out this form.
  • Use the form only to report fraudulent activity. If you have other issues with a payment, like the payment won’t go through, contact us.
• Tell us about a suspicious user:
  • Go to Google Pay .
  • Click the user’s profile.
  • At the top right, click More Report user.
• Look out for messages: We sometimes send you messages to make sure everything is okay. Pay attention to these messages, they can help keep you safe.

Next steps

• Protect your Google Pay information
• Block someone