To find the transaction ID in your bank statement:
- Access your bank statement: Open your bank's mobile app, net banking portal, or physical passbook.
- Locate the transaction: Find the transaction date of the bank statement you need.
- Find the UPI ID: In the transaction details on your bank statement, the UPI transaction ID is usually the first 9 digits found after the slash (/).
You can also find the transaction ID in Google Pay:
- Open the Google Pay app.
- Go to Manage your money.
- Tap See transaction history.
- To check the details and UPI ID, tap a specific transaction.
- Compare the UPI transaction ID from Google Pay with the one on your bank statement.
- To verify, the transaction amounts should match.
To check your complete bank statement and other account details, like your account number, IFSC code, and customer ID, you can access your bank's:
- Mobile app
- Internet banking portal
- Physical passbook
Check bank statement for Google Pay transactions
If you are the senderConfirm your payment went through with the Google Pay app and your latest bank statement, either physical or digital.
[GPI Consumer] [Video] Confirm your Google Pay refund or credit
Step 1: Find the UPI transaction ID- Open Google Pay
.
- Scroll down to find the section on "Manage your money."
- Tap See transaction history.
- To find the UPI transaction ID, tap the transaction.
.- Locate the transaction date of the transaction in question.
- Match the UPI transaction ID found in the Google Pay app to the UPI transaction ID on your bank statement. The UPI transaction ID is the first 9 digits after the slash (/).
- Match the amount in the debit section of your statement to the amount of the transaction in Google Pay.
- Confirm the debit amount is not included in the closing balance on your bank statement.
Confirm your refund or credit with the Google Pay app and your latest bank statement, either physical or digital.
[GPI Consumer] [Video] Did your Google Pay payment go through?
Step 1: Find the UPI transaction ID- Open Google Pay
- Scroll down to find the section on "Manage your money."
- Tap See transaction history.
- To find the UPI transaction ID, tap the transaction.
- Locate the transaction date of the transaction in question.
- Match the UPI transaction ID found in the Google Pay app to the UPI transaction ID on your bank statement. The UPI transaction ID is the first 9 digits after the slash (/).
- Match the amount in the credit section of your statement to the amount of the transaction in Google Pay.
- Confirm the credit amount is included in the closing balance on your bank statement.
Fix common issues
- If the amount is still not credited in 3 days:
- Check your bank statement again as sometimes banks don’t send an SMS.
- If the amount is debited and the transaction is unsuccessful after 3 days:
- The amount must return to the account, check your bank statement again.
- If the amount is successfully transferred and won’t reflect in your account:
- Check your bank statement again.
Common questions
What do the abbreviations on my statement mean?| APR | Annual Percentage Rate (relates to credit interest) |
| BBP | Bill payment |
| BGC | Bank giro credit |
| CAT | A standard applied to ISAs that stands for reasonable Charges, easy Access, and fair Terms |
| CDL | Career Development Loan |
| CHAPS | Clearing House Automated Payment System (a means of transferring money) |
| CRE | Credit payment |
| DDR | Direct Debit |
| DR | Debit balance (overdrawn) |
| REV | Reversal (a standing order or Direct Debit has been recalled) |
| STO | Standing order |
| UNP | Unpaid |
To update your name on your bank account, go to a branch or submit an online request with legal proof of the change. Your bank can have specific requirements, so it's best to contact them directly. Once your name is updated, it'll automatically update in Google Pay.