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File a TDR

A ticket deposit receipt (TDR) is a refund claim that passengers can submit to IRCTC. TDRs are granted to passengers as a refund for their train ticket.

TDRs for train tickets bought through Google Pay must be filed with through Google first. For train tickets not bought through Google Pay, file a TDR directly with IRCTC.

How it works

Passengers who want a refund for their ticket request a TDR. This request is sent to IRCTC as a form. IRCTC reviews the TDR request and decides if a TDR will be granted.

Reasons to file a TDR
The reasons described below are all eligible for TDRs. However, make sure to verify your reason on IRCTC’s website under “Refund rules” at the bottom of the page for the most up-to-date information.

TDRs can be requested for many reasons. The following are some examples of basic reasons to file a TDR:

  • Train was more than 3 hours late, passenger not travelled
  • Train diverted, passenger not travelled
  • Train diverted, train not touching boarding station
  • Train diverted, train not touching destination station
  • Passenger not travelled, ticket in reservation against cancellation (RAC) after chart preparation
  • Party partially confirmed/waitlisted, all passengers not travelled
  • All confirmed passengers not travelled
  • Passenger not travelled, reservation provided in lower class
  • Passenger not travelled, coach damage
  • Unable to cancel, train restored after train cancellation

TDRs that require GC confirmation

Some TDR reasons require you to verify the original guard certificate (GC) given to you by a travelling ticket examiner (TTE). The following are some examples of these reasons:

  • Air conditioning (AC) failure
  • Difference of fare, proper coach not attached
  • Difference of fare, passenger travelled in lower class
  • Party partially confirmed/waitlisted, waitlisted passengers not travelled
  • Party partially travelled, journey terminated short of destination
  • Train terminated short of destination

If your reason for filing a TDR requires GC confirmation, file a TDR, then send the GC to the following address:

GGM(IT),
Indian Railway Catering and Tourism Corporation Ltd.
1st Floor, Internet Ticketing Centre
IRCA Building, State Entry Road
New Delhi 110055

After IRCTC receives the GC, they review the GC with the TDR request to handle any potential issues.

Google Pay will not automatically follow up with passengers who request a TDR for GCs.

Before you begin

Some TDRs require different information than others to be verified. To make the TDR filing process as smooth as possible, it helps to have this information ready before you file your request.

Before filing your TDR, make sure you have the following items available:

  • Passenger name record (PNR) number of your ticket, found in your ticket details
  • Guard certificate (GC) and excess fare ticket (EFT) number, amount, and date issued by the travelling ticket examiner (TTE), wherever applicable

How to file a TDR

TDRs are time sensitive. Make sure to file a TDR as soon as possible. For more details on TDR deadlines, check IRCTC’s website under “Refund rules.

To file a TDR, follow these steps:

  1. Open the Google Pay app.
  2. In the Business section, tap the Trains chat head. You can also search for 'trains' under the New section.
  3. Tap on VIEW OR CANCEL for the ticket that you want to file a TDR.
  4. Tap File TDR
  5. Select a reason for filing TDR from the list of options available.
  6. Tap Submit.
Note:The decision to accept or reject a refund and the amount refunded is taken by the concerned Zonal Railways per extant refund rules of Indian Railways, not by IRCTC or Google.

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