Recharge your prepaid mobile phone

You can add money and choose a plan for your prepaid mobile phone with Google Pay. This way, you can make more of your payments from one place.

Recharge for the first time

Step 1: Add your number

  1.  Open Google Pay .
  2. From the bottom of the screen, swipe up.
  3. Tap New and then Recharge Prepaid Mobile.
  4. Enter the mobile number you want to add.
    • You can recharge your own or someone else’s mobile service.
  5. Tap Continue.
  6. Enter a nickname for the number. Pick one that you’ll easily recognize in the future.
  7. To change the mobile operator details, under "Operator and circle," tap the Down arrow Down arrow icon and then Continue.
  8. Follow the steps below to recharge your account.

Step 2: Recharge your account

  1.  Choose a type of recharge:
    • Pay a custom amount: Tap Search Search. Enter the amount that you’d like to recharge.
    • Choose a plan: Tap a plan from the options.
  2. Tap Proceed to pay.
  3. Follow the instructions on the screen.

Recharge again

  1. Open Google Pay .
  2. From the bottom of the screen, swipe up.
  3. Tap a mobile operator.
  4. Choose a type of recharge:
    • Repeat a previous recharge: Under the amount, tap Repeat recharge.
    • Pay a custom amount: Tap Search Search. Enter the amount that you’d like to recharge. This option might not be available for all mobile operators.
    • Choose a plan: Tap a plan from the options.
  5. Tap Proceed to pay.
  6. Follow the instructions on the screen.

View your past recharges

  1.  Open Google Pay .
  2. From the bottom of the screen, swipe up.
  3. Tap a mobile operator. You’ll see a list with details of past recharges.

Autopay for mobile recharges

Users can auto-recharge their prepaid mobile plans through Google Pay with Autopay. Users will authorize a one-time Autopay setup, following which auto-debits will be performed periodically on plan expiry.

Enable Autopay for your recharges

  1. In the “Biller screen,” tap the Autopay icon.
    Biller screen
  2. Select a plan to perform auto-recharge on.
  3. Review the details and confirm.

Additional information

I am being charged a convenience fee for recharging my mobile number
You will now be charged a convenience fee for mobile recharges through Google Pay in order to cover costs associated with facilitating mobile recharge services on Google Pay. This fee helps us maintain and enhance our services.
Know your convenience fee for recharging your mobile number
The convenience fee amount charged may vary depending on various factors, including the recharge amount. The exact fee will be displayed to you once you select the recharge plan.
Know how to calculate the convenience fee
The service charge is based on several factors. The fee is displayed to you before you confirm the recharge, so you will know the exact amount before you initiate the payment.
Are there any additional charges apart from the convenience fee?
No, there are no additional charges for recharging your mobile number through Google Pay.
Will I be refunded the convenience fee if the recharge fails?
If your recharge transaction fails, the convenience fee will be refunded along with the recharge amount to your payment account within a specified time frame.
Are convenience fees applicable for recharging other people's mobile numbers too?
The convenience fee is applicable for recharging any mobile number, including your own and those of others. The fee is charged per recharge transaction, irrespective of the recipient's mobile number.
Know if the convenience fee changes over time
The convenience fee may be subject to changes in the future. The latest convenience fee details will be displayed while the recharge is done on the Google Pay application.
View the details of your service charges
You can view the details of the convenience fee charged for each recharge transaction in your transaction history within the payment application. The fee amount will be clearly mentioned alongside the corresponding recharge order.

FAQs

What amount is debited?

The plan amount you choose when you set up Autopay is debited in every auto recharge.

What if my mobile plan changes?

If the mobile plan from the operator changes, Google Pay won’t auto recharge your subscription. You can set up Autopay on the new mobile plan again.

When does auto recharge happen?

Auto recharge happens every 'N' days, where 'N' is the duration of validity of your chosen mobile recharge plan. For example, if your mobile plan is valid for 28 days, your auto recharge will happen every 28 days.

If there’s a failure, you will be notified to recharge manually.

What if I manually recharged my mobile number on Google Pay or elsewhere?

Auto recharge on Google Pay happens as per the schedule you set, that's every N days. However, most telecom providers support the accumulation of validity. To confirm, reach out to your operator.

Fix problems

Your recharge didn’t work, but the money left your account

Step 1: Find out when you’ll get your money back

  1. Find your recharge payment.
  2. If the status says "Failed," you’ll see about how many days it will take to get your money back.

Step 2: Wait, then check your bank account

After the stated number of days, check your bank account for your money.

If you didn't get your money back, let us know:

  1. Open the recharge payment that you want to report.
  2. Tap Raise dispute.
  3. Follow the steps on the screen.

You want to choose between multiple numbers

  1.  Open Google Pay .
  2. From the bottom of the screen, swipe up.
  3. Tap a mobile operator.
  4. Next to the number’s nickname, tap the Down arrow Down arrow icon.
  5. Select the number you want to recharge.

You want to remove your mobile number

  1.  Open Google Pay .
  2. From the bottom of the screen, swipe up.
  3. Tap a mobile operator.
  4. Next to the number’s nickname, tap the Down arrow Down arrow icon.
  5. Next to the number you want to remove, tap Remove and then Unlink.

You can’t recharge a custom amount

If you use a Jio prepaid mobile number, you can’t recharge custom amounts. Choose a plan to recharge your mobile phone.

You recharged an incorrect number

If you recharged an incorrect number, contact your operator for further assistance. 

Need more help?

Try these next steps:

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