Recharge your prepaid mobile phone

You can add money and choose a plan for your prepaid mobile phone with Google Pay. You can recharge your own or someone else’s mobile service. This way, you can make more of your payments from one place.

Recharge for the first time

Step 1: Add your number

1. Open Google Pay .
2. Tap Mobile Recharge.
   
3. In the search bar, enter the mobile number you want to add.
   • You can recharge your own or someone else’s mobile service.
     
4. Tap Continue.
5. Enter a nickname for the number. Pick one that you can easily recognize in the future.
6. To change the mobile operator details, under "Operator and circle," tap the Down arrow and then, tap Continue.
   
7. You've successfully linked your account.
   
8. Select a plan or manually enter the amount.
   
9. Select your payment method:
   • Bank account: No convenience fee is applied.
   • Credit or debit card including RuPay card: A convenience fee may apply.
10. Tap Proceed to pay.
11. Enter your UPI PIN.

Tips:

• When the money is sent, you'll receive a success screen.
• You’ll also receive an SMS from your bank with the debited amount.

Step 2: Recharge your account

1. Choose a type of recharge:
   • Pay a custom amount: Tap Search . Enter the amount that you’d like to recharge.
   • Choose a plan: Tap a plan from the options.
2. Select your payment method:
   • Bank account: No convenience fee is applied.
   • Credit or debit card including RuPay card: A convenience fee may apply.
3. Tap Proceed to pay.
4. Enter your UPI PIN.

Tips:

• When the money is sent, you'll receive a success screen.
• You’ll also receive an SMS from your bank with the debited amount.

Recharge again

1. Open Google Pay .
2. Under “Bills & Recharges,” scroll and tap a mobile operator.
3. Select the account you want to recharge.
4. Choose a type of recharge:
   • Repeat a previous recharge: Under the amount, tap Repeat recharge.
   • Pay a custom amount: Tap Search . Enter the amount that you’d like to recharge. This option might not be available for all mobile operators.
   • Choose a plan: Tap a plan from the options.
5. Select your payment method:
   • Bank account: No convenience fee is applied.
   • Credit or debit card including RuPay card: A convenience fee may apply.
6. Tap Proceed to pay.
7. Enter your UPI PIN.

Tips:

• When the money is sent, you'll receive a success screen.
• You’ll also receive an SMS from your bank with the debited amount.

View your past recharges

1. Open Google Pay .
2. Under “Bills & Recharges,”scroll and tap a mobile operator.
3. Select the account for which you want to see the recharge history.
4. You can find the details of past recharges.

Autopay for mobile recharges

Users can auto-recharge their prepaid mobile plans through Google Pay with Autopay. Users will authorize a one-time Autopay setup, following which auto-debits will be performed periodically on plan expiry.

Enable Autopay for your recharges

1. In the “Biller screen,” tap the Autopay icon.
   
2. Select a plan to perform auto-recharge on.

3. Review the details and confirm.

FAQs for recharges done through UPI

I am being charged a Platform fee for recharging my mobile number

You will now be charged a Platform fee for mobile recharges through Google Pay in order to cover costs associated with facilitating mobile recharge services on Google Pay. This fee helps us maintain and enhance our services.

Know your Platform fee for recharging your mobile number

The Platform fee amount charged may vary depending on various factors, including the recharge amount. The exact fee will be displayed to you once you select the recharge plan.

Know how to calculate the Platform fee

The service charge is based on several factors. The fee is displayed to you before you confirm the recharge, so you will know the exact amount before you initiate the payment.

Will I be refunded the Platform fee if the recharge fails?

If your recharge transaction fails, the Platform fee will be refunded along with the recharge amount to your payment account within a specified time frame.

Are Platform fees applicable for recharging other people's mobile numbers too?

The Platform fee is applicable for recharging any mobile number, including your own and those of others. The fee is charged per recharge transaction, irrespective of the recipient's mobile number.

Know if the Platform fee changes over time

The Platform fee may be subject to changes in the future. The latest Platform fee details will be displayed while the recharge is done on the Google Pay application.

View the details of your service charges

You can view the details of the Platform fee charged for each recharge transaction in your transaction history within the payment application. The fee amount will be clearly mentioned alongside the corresponding recharge order.

FAQs for recharges done through credit, debit, or RuPay cards

Charged a convenience fee for using credit or debit card

The convenience fee helps cover the costs associated with processing credit or debit card payments.

Convenience fee for credit or debit payments

The convenience fee for credit or debit card payments is displayed before you complete your transaction.

Payment methods to recharge mobile on Google Pay

You can use UPI or credit or debit cards, including RuPay.

Convenience fee for recharge

There’s no convenience fee for UPI payments. However, a convenience fee may apply to credit or debit card payments. you'll be notified of the applicable fee before completing the transaction.

Know your convenience fee for making a mobile recharge

The convenience fee amount charged can vary based on various factors, including the mobile recharge amount. The exact fee is displayed to you at the time of bill payment.

Refund of the convenience fee if recharge fails

If your mobile recharge transaction fails, the convenience fee will be refunded along with the mobile recharge amount to your payment account within a specified time frame.

Convenience fee on recharge of other mobile numbers

The convenience fee is applicable for making mobile recharge, including your own and those of others. The fee is charged per mobile recharge transaction, regardless of the recipient's mobile recharge.

Changes in convenience fee over time

The convenience fee can be subject to changes in the future. The latest platform fee details are displayed while the mobile recharge is done on the Google Pay app.

Find the details of convenience fees

You can find the details of the convenience fee charged for each bill payment transaction in your transaction history within the payment app. The fee amount is displayed with the corresponding bill payment order.

Recharge Autopay FAQs

What amount is debited?

The plan amount you choose when you set up Autopay is debited in every auto recharge.

What if my mobile plan changes?

If the mobile plan from the operator changes, Google Pay won’t auto recharge your subscription. You can set up Autopay on the new mobile plan again.

When does auto recharge happen?

Auto recharge happens every 'N' days, where 'N' is the duration of validity of your chosen mobile recharge plan. For example, if your mobile plan is valid for 28 days, your auto recharge will happen every 28 days.

If there’s a failure, you will be notified to recharge manually.

What if I manually recharged my mobile number on Google Pay or elsewhere?

Auto recharge on Google Pay happens as per the schedule you set, that's every N days. However, most telecom providers support the accumulation of validity. To confirm, reach out to your operator.

Fix other problems

Your recharge didn’t work, but the money left your account

Step 1: Find out when you’ll get your money back

1. Find your recharge payment.
2. If the status says "Failed," you’ll see about how many days it will take to get your money back.

Step 2: Wait, then check your bank account

After the stated number of days, check your bank account for your money.

If you didn't receive your money, raise a dispute:

To raise a dispute:

1. Open Google Pay .
2. Tap Show transaction history.
3. Select the transaction you want to dispute.
4. Ask the user, if “Get help” shows.
   • If yes:
     1. Tap Get Help Having issues.
     2. To create a ticket, tap Payment issues Raise dispute.
     3. Select a reason for the dispute.
     4. Tap Raise dispute.
   • If no:
     1. Tap Raise dispute.
     2. Follow the on-screen instructions.

To receive an update on the transaction, wait for 3 business days from the day you’ve raised a dispute, except weekends and holidays.

You want to choose between multiple numbers

1. Open Google Pay .
2. Under “Bills & Recharges,” scroll and tap a mobile operator.
3. Next to the number’s nickname, tap the Down arrow.
4. Select the number you want to recharge.

You want to remove your mobile number

1. Open Google Pay .
2. Under “Bills & Recharges,” scroll and tap a mobile operator.
3. Next to the number’s nickname, tap the Down arrow.
4. Next to the number you want to remove, tap Remove and then Unlink.

You can’t recharge a custom amount

If you use a Jio prepaid mobile number, you can’t recharge custom amounts. Choose a plan to recharge your mobile phone.

You recharged an incorrect number

If you recharged an incorrect number, contact your operator for further assistance. 

Below are the contact details of your operator:

Airtel

Phone	Email
For inquiries and requests, call 121 from your Airtel number, chargeable at ₹0.50 INR for every 3 minutes. This is for advisor access only. For complaints, call 198 (toll-free).	[e-mail]

Jio

Phone	Email
For queries related to mobile services, call 199. If you're calling from a non-Jio number, call 1800 889 9999.	[e-mail]

Vodafone

Phone	Email
For customer care, call 199 from your Vi™ number.	[e-mail]

Operator didn’t provide invoice for recharge

Google Pay doesn’t provide any invoice or bill on behalf of your operator. Your operator might directly send your invoice. To receive your invoice, reach out to your operator.

Below are the contact details of your operator:

Airtel

Phone	Email
For inquiries and requests, call 121 from your Airtel number, chargeable at ₹0.50 INR for every 3 minutes. This is for advisor access only. For complaints, call 198 (toll-free).	[e-mail]

Jio

Phone	Email
For queries related to mobile services, call 199. If you're calling from a non-Jio number, call 1800 889 9999.	[e-mail]

Vodafone

Phone	Email
For customer care, call 199 from your Vi™ number.	[e-mail]

Recharge provider isn’t on the list

Check if you entered the correct recharge operator details. Check if the operator is actually on the list of approved billers. If the biller is unavailable, check back as we add new operators.

Offer isn’t on the offers list

We might not receive the latest updated plans from your operator. For details, check with your operator as we continue to update the latest offers.

Incorrect detection of mobile number’s operator or region

We try to detect the latest mapped operator and circle correctly. This might not be successful, especially for mobile number portability cases. To manually override the Operator and circle, tap the Drop down  and select the correct "Operator and circle."

Edit your operator-circle details for recharge subscriptions

Tip: If you've added a mobile number to Google Pay for a recharge subscription under an operator-circle (A-B), you've ported the same number to another operator (C-D).

You can’t edit this information. Under operator A, you can find the list of mobile numbers added and delete the number. With the revised operator-circle, add the number again.

Outgoing service isn’t enable for my recharge plan

We might not receive the service details about your recharge. For details, check with your operator.

Download invoice

1. On your mobile device, open the Google Pay app .
2. Tap Show transaction history.
3. Select the recharge transaction that you want an invoice for.
4. At the top right, tap three dots Download invoice.

Social recharge FAQs

Make a social recharge

To recharge, link your operator’s account to Google Pay:

1. Open Google Pay app .
2. At the bottom, slide up and tap New.
3. Search for the user you want to send the request to.
4. Tap the user’s contact icon.
5. Tap Request Mobile recharge.
6. Enter the following details:
   • Nickname
   • Operator and circle
7. Tap Link number.
   • You’ve successfully linked your account.
     
8. Select the plan or manually enter the amount you want to recharge.
   
9. Tap Send request.
   

Know the status of your recharge request

For the status of your recharge request, you can contact your friend or family member that you requested the recharge from.

Stop recharge requests

You can block users that send these requests.

Learn how to block and report users.

Send a recharge request to any UPI-based app

You can only send a recharge request to another Google Pay user.

Payment done through other UPI app

We understand that you've transaction issues. We can't verify your payment details because your payment wasn’t completed through Google Pay. For more information, contact the app you used to pay.

Cancel or refund recharge

Cancel an order

If the payment is successful, contact your operator to resolve your request.

Below are the contact details of your operator:

Airtel

Phone	Email
For inquiries and requests, call 121 from your Airtel number, chargeable at ₹0.50 INR for every 3 minutes. This is for advisor access only. For complaints, call 198 (toll-free).	[e-mail]

Jio

Phone	Email
For queries related to mobile services, call 199. If you're calling from a non-Jio number, call 1800 889 9999.	[e-mail]

Vodafone

Phone	Email
For customer care, call 199 from your Vi™ number.	[e-mail]

I mistakenly recharged twice and want a refund

If the payment is successful, contact your operator to resolve your request.

Below are the contact details of your operator:

Airtel

Phone	Email
For inquiries and requests, call 121 from your Airtel number, chargeable at ₹0.50 INR for every 3 minutes. This is for advisor access only. For complaints, call 198 (toll-free).	[e-mail]

Jio

Phone	Email
For queries related to mobile services, call 199. If you're calling from a non-Jio number, call 1800 889 9999.	[e-mail]

Vodafone

Phone	Email
For customer care, call 199 from your Vi™ number.	[e-mail]