Contact Google Pay support

Tez is now Google Pay! Google Pay offers the same features as Tez under a new, Google-unified name. This rebranding won’t affect your accounts or transactions. Find out more about Google Pay.

If you encounter issues when you use Google Pay, we want to help. To fix your issue, you can get help online or contact us through the Google Pay app.

Google Pay does not offer a toll-free number for phone support.

Get help online

You might be able to find a solution to your issue in our Help Centre. To get help using our Help Centre, follow these steps:

  1. Open the Google Pay Help Centre.
  2. In the top-right corner, click Get help.
  3. Select your issue.
  4. Choose the help topic that's relevant to your issue.

Contact us through the Google Pay app

If you can’t find a solution to your issue in our Help Centre, you can contact us to help you find a solution. To contact us, follow these steps:

  1. Open the Google Pay app.
  2. Tap Settings.
  3. Tap Help and feedback.
  4. Tap Request a callback or chat.
Google Pay representatives will never ask for your credit/debit card PIN, CVV, request payment within or outside the app, or any other sensitive personal information over the phone, through email, or any other communication channel.

Report a problem

If your issue is a problem with your account's security or a specific business and offer, try the following options.

Get help with a business or offer

Businesses on Google Pay are responsible for their offers and transactions. If you encounter an issue with a business’ offer or transaction, contact that business directly to resolve the issue.

If you contacted the business and are still unable to resolve the issue, let us know.

Note: This report is not a formal appeals process. Google Pay cannot guarantee that your issue will be resolved after filing a report.

Report suspicious activity

If you believe that your Google account has been misused on Google Pay (e.g. through suspicious or unauthorised charges), contact a Google Pay Grievance Officer.

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