If you encounter issues when you use Google Pay (formerly known as Tez), we want to help.
Call Google Pay India helpline number
You can reach customer care toll free at: 1-800-419-0157.
Connect with a specialist
See your options to connect with a support specialist.
- Open the Google Pay app.
- Tap Settings.
- Tap Help and feedback.
Visit our Help Center
- Open the Google Pay Help Center.
- At the top-right, click Get help. See your options to connect with a support specialist.
- Select your issue.
- Choose the help topic that's relevant to your issue.
Report a problem
If your issue is a problem with your account's security or a specific business and offer, try the following options.
Get help with a business or offer
Businesses on Google Pay are responsible for their offers and transactions. If you encounter an issue with a business’ offer or transaction, reach out to that business directly to resolve the issue.
If you contacted the business and are still unable to resolve the issue, let us know.
Important: This report is not a formal appeals process. Google Pay cannot guarantee that your issue will be resolved after filing a report.
Report suspicious activity
If you believe your Google Account has been misused on Google Pay, like through suspicious or unauthorized charges, contact a Google Pay Grievance Officer.
- Frequently Asked Questions
- Fix problems with a transaction
- Add a bank account
- Fix problems with rewards
- How to check your bank statement
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