Contact Google Pay support

Tez is now Google Pay! Google Pay offers the same features as Tez under a new, Google-unified name. This rebrand won’t affect your accounts or transactions. Learn more about Google Pay.

If you encounter issues when you use Google Pay, we want to help. 

Get help online

You might be able to find a solution to your issue in our Help Center. To get help using our Help Center, follow these steps:

  1. Open the Google Pay Help Center.
  2. At the top-right corner, click Get help.
  3. Select your issue.
  4. Choose the help topic that's relevant to your issue.

Contact us

If you’re still having trouble, you can contact us through the Google Pay app, or call us on our toll-free number for phone support.

Request a callback or chat

To contact us, follow these steps:

  1. Open the Google Pay app.
  2. Tap Settings.
  3. Tap Help and feedback.
  4. Tap Request a callback or chat.

Call our toll-free number

To reach our phone support, call this toll-free number: 1-800-419-0157.

Google Pay representatives will never ask for your credit/debit card PIN, CVV, request payment within or outside the app, or any other sensitive personal information over the phone, through email, or any other communication channel.

Report a problem

If your issue is a problem with your account's security or a specific business and offer, try the following options.

Get help with a business or offer

Business on Google Pay are responsible for their offers and transactions. If you encounter an issue with a business’ offer or transaction, reach out to that business directly to resolve the issue.

If you contacted the business and are still unable to resolve the issue, let us know.

Note: This report is not a formal appeals process. Google Pay cannot guarantee that your issue will be resolved after filing a report.

Report suspicious activity

If you believe your Google Account has been misused on Google Pay (e.g. through suspicious or unauthorized charges), contact a Google Pay Grievance Officer.

Was this helpful?
How can we improve it?