Contact Google Pay support
If you encounter issues when you use Google Pay, we want to help.
Get help online
You might be able to find a solution to your issue in our Help Center. To get help using our Help Center, follow these steps:
- Open the Google Pay Help Center.
- At the top-right corner, click Get help.
- Select your issue.
- Choose the help topic that's relevant to your issue.
If you’re still having trouble, you can contact us through the Google Pay app, or call us on our toll-free number for phone support.
Request a callback or chat
To contact us, follow these steps:
- Open the Google Pay app.
- Tap Settings.
- Tap Help and feedback.
- Tap Request a callback or chat.
Call our toll-free number
To reach our phone support, call this toll-free number: 1-800-419-0157.
Report a problem
If your issue is a problem with your account's security or a specific business and offer, try the following options.
Get help with a business or offer
Business on Google Pay are responsible for their offers and transactions. If you encounter an issue with a business’ offer or transaction, reach out to that business directly to resolve the issue.
If you contacted the business and are still unable to resolve the issue, let us know.
Report suspicious activity
If you believe your Google Account has been misused on Google Pay (e.g. through suspicious or unauthorized charges), contact a Google Pay Grievance Officer.