If you encounter issues when you use Google Pay, you can reach out to support.
Chat with Google Pay support
You can reach us from 8 AM–12 AM Indian Standard Time (IST) through chat.
To contact us through the app:
- Open the Google Pay app
.
- At the top right, click your profile picture.
- Click Get help.
- Scroll and click Contact Support.
- On the screen, select "Call" or "Chat" to reach out for support.
.Speak with Google Pay support
You can call our customer care number toll free at: 1-800-419-0157. Our phone support is available in 5 languages (Hindi, English, Tamil, Telugu, and Kannada).
If you’re located outside India and use an international number, you won’t be able to connect to the support phone number.
When you call the Google Pay toll-free number, you might be able to authenticate your account using a Google Pay generated verification code before you connect to our support team. This is important to verify the ownership of your account.
In some cases, if you have an open ticket with support, you might receive a call back for an update, where you'll need to provide this verification code to authenticate ownership of your account.
Tips:
- The verification code experience is currently open to a small number of users. Over time, it'll become more widely available.
- Your app version needs to be 120 or above to generate a verification code.
How to generate the verification code:
- Open the Google Pay app
- At the top right, click your profile picture.
- Click Settings
Privacy and Security.
- Select Get OTP code.
- Important: Offline OTP isn't available in iOS.
- You’ll find an 8-digit security code on your screen which you need to provide.
Privacy and Security.Important: The Google Pay authentication verification code is only available through the Google Pay app. We never share a verification code over email or phone. Make sure you do not share your verification code with anyone.
Browse our Help Center
To get help with issues or learn more about Google Pay, read our help center articles.
- Open the Google Pay Help Center.
- Look for the issue you're facing from the list of articles on the Home Page.
- Browse through the help topic that is relevant to your issue.
- Open the Google Pay app
.
- Show transaction history.
- Select the transaction.
- At the bottom, select Having Issues?
- Follow the on-screen instructions and select the option.
.If you believe your Google Account was misused on Google Pay, like through suspicious or unauthorized charges, contact our customer care through the options mentioned above.