Contact Google Pay India customer care

If you encounter issues when you use Google Pay (formerly known as Tez), we want to help.

Call the Google Pay India customer care number

You can call our customer care number toll free at: 1-800-419-0157.

Account authentication when you speak with support

When you call the Google Pay toll-free number, you might be able to authenticate your account using a Google Pay generated verification code before you connect to our support team. This is important to verify the ownership of your account.

In some cases, if you have an open ticket with support, you might receive a call back for an update, where you will need to provide this verification code to authenticate ownership of your account.

Tips:

  • The verification code experience is currently open to a small number of users. Over time, it will become more widely available.
  • Your app version needs to be 120 or above to generate a verification code.

How to generate the verification code:

  1. Open the Google Pay app .
  2. At the top right, click your profile picture.
  3. Click Settings and then Privacy and Security.
  4. Select Get OTP code.
  5. You’ll find an 8-digit security code on your screen which you need to provide.

Important: The Google Pay authentication verification code is only available via the Google Pay app. We never share a verification code over email, phone, or chat. Please ensure you do not share your verification code with anyone.

Connect with a support specialist team

Check your options to connect with a support specialist.

  1. Open the Google Pay app .
  2. At the top right, tap your profile picture.
  3. Tap Settings.
  4. Tap Help and feedback.

To get help with a transaction or rewards, you can do the following steps.

  1. Open the Google Pay app .
  2. Show transaction history.
  3. Select the transaction.
  4. At the bottom, select Having Issues? 
  5. Follow the on-screen instructions and select the option.

To get help when you add a form of payment, try these steps to fix problems while adding a bank account.

Visit our Help Center

  1. Open the Google Pay Help Center.
  2. At the top right, click Get help.
  3. Check your options to connect with a support specialist.
  4. Select your issue.
  5. Choose the help topic that's relevant to your issue.

Report suspicious activity

If you believe your Google Account has been misused on Google Pay, like through suspicious or unauthorized charges, report it here.

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