As a precautionary health measure for our support specialists in light of COVID-19, we're operating with a limited team. Thanks for your patience, as it may take longer than usual to connect with us. In the meantime, to check the latest status of a transaction, check your or your recipient's bank statement. For additional support, consult the Help Centre.

Secure your Google Pay account

To make Google Pay more secure, you will require a Google PIN to use the app. You can also use your existing screen lock to secure Google Pay.

Tip: Your Google PIN is different from your UPI PIN or the PIN that you use to unlock your phone.

Choose how to secure your account

Tip: If Google PIN is active, you’ll need to be connected to the internet to open the app.

  1. Open Google Pay .
  2. At the top, tap your photo and then Settings and then Privacy & Security and then Security.
    • Select Use screen lock to use your existing pattern, PIN, fingerprint, or password that you use to lock your phone. If you use the screen lock option, you'll be able to use Google Pay without having to enter the lock code if you open the app within a few seconds of unlocking your device.
      Tip: Your fingerprint information isn't shared with the app. Learn more about Unlock with your fingerprint.
    • Select Use Google PIN to use Google PIN.

Change your Google PIN

  1. Open Google Pay .
  2. At the top, tap your photo and then Settings and then Privacy & Security and then Security.
  3. Select Use Google PIN.
  4. Tap Forgot PIN.
  5. Follow the instructions.

Do you have issues with Google Pay app?

Click the button below

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