Fix problems sending or receiving money

If you can’t send or receive money or the transaction fails, try the following.

Tip: If you have problems with an existing transaction, fix problems with transaction.

Unable to transact

Check for the following:

Step 1: Check for an active Internet connection. Transactions can't be made offline.

  • If no: Try again when you're connected to the Internet.
  • If yes: Move to the next step.

Step 2: Check if you have a valid bank account in Google Pay.

  • If not: Link your bank account to Google Pay.
    • If you can't find your bank account, the phone number you use for Google Pay isn't linked to your bank account.
  • If you have a valid bank account: Move to the next step.

Step 3: Make sure that the app is updated.

  1. Go to the Google Play Store.
  2. Check for updates to the Google Pay app.
  3. Update the app.
  • ​If your Google Pay app is updated: Move to the next step.

Step 4: Check if you have added more than one UPI ID.

Sometimes your payment might fail if the UPI handle you use is experiencing issues.

  • If you need help to create a new UPI ID: Follow the steps from Find or change your UPI ID.
  • If you created an additional UPI ID: Move to the next step.

Step 5: Check for the status of the recipient's Google Pay app. Confirm if the recipient has linked their bank account to their Google Pay app.

  • If not or you're not sure: If you know their bank account and IFSC code, you can send them money.
  • If the recipient has a Google Pay app on their phone with accurate bank credentials: Move to the next step.

Step 6: Check if you reset the UPI PIN on Google Pay or any other UPI app.

  • If you make three incorrect UPI PIN attempts, you can't make transactions through UPI for the next 24 hours.
  • To proceed, you can either wait 24 hours or reset your UPI PIN immediately:
    1. Open the Google Pay app.
    2. At the top right, tap your profile picture and then Bank account.
    3. Tap the bank account for which you want to reset the UPI PIN and then Forgot UPI.
    4. Enter the last six digits of your debit card number and the expiry date.
    5. Tap Next.
    6. Follow on-screen instructions.

Step 7: Check if you reached your bank's maximum transaction limit for the day and other bank-related issues.

If you're not sure: Contact your bank.

  • To get the contact details of your bank, go to www.digisaathi.info.
  • You can also contact DigiSaathi through their helpline numbers: 14431 or 1800-891-3333.

Send money through your name, phone number, bank account or UPI ID and QR code

  1. Make sure that you have an Internet connection.
  2. Check for mistakes and extra or missing numbers.
  3. Make sure that you use the right UPI PIN with the right bank account. You can change or reset your UPI PIN.
  4. Check your bank account information to make sure that it isn’t outdated. If it is, update it. Refer to Change or remove a bank account.
  5. Check if you have reached your limits on how much you can send.
  6. Make sure that the QR code you want to scan is UPI-enabled.
  7. Make sure that the device's camera works.

Tip: As per NPCI guidelines, you can't send more than ₹2,000 INR through the 'Scan QR' page.

If the issue continues, you can make payments with another bank account or reach out to your bank for the next steps. To get the contact details of your bank, go to www.digisaathi.info. You can also contact DigiSaathi through their helpline numbers: 14431 or 1800-891-3333.

Turn on smart routing through social sharing

What is social sharing?

Transactions may take longer or fail because of issues with UPI payment servers. During a payment, if the receiver's UPI ID is unavailable, you're notified to invite them to set up an extra UPI ID.

This invite is sent as a link on social sharing platforms like WhatsApp. Once your receiver sets up an additional UPI ID, you're notified to try the payment again.

Invite a recipient to set up an extra UPI ID

If your recipient is having issues receiving money because their UPI ID is unavailable, you can send them a message to set up an extra UPI ID.

  1. On your screen, select Message.
  2. Select the social sharing platform that you choose to send a message on.
  3. A link is sent to your recipient.

Tip: Once your receiver sets up an additional UPI ID, you're notified to try the payment again.

If you receive an invite to set up an additional UPI ID

If someone tries to give you money and receives a notification that your UPI ID is unavailable, you may receive a message to create another one. To set up an additional UPI ID:

  1. Tap the link provided in the message.
  2. Follow the on-screen instructions to set up an additional UPI ID.

Do you have issues with Google Pay app?

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