Fix problems sending or receiving money
If you can’t send or receive money or the transaction fails, try the following.
Note: If you’re having problems with an existing transaction, troubleshoot here.
With people nearby
Note: Some phone models can’t use this feature
- Make sure that you both have an Internet connection.
- Bring your phones closer together. Your phone should not be more than a few inches away from the other person’s phone.
- Remove any cases or covers.
- Make sure that one person is in 'Pay' mode and that the other is in 'Receive' mode.
- If the area is noisy, move to a quieter place.
- Tap Update device calibration and try again.
- Make sure that you’re using the right UPI PIN with the right payment account. You can change your UPI PIN at any time.
- Check your payment account information to make sure that it isn’t outdated. If it is, update it.
- Make sure that the person sending the money has enough money in their account to cover the transaction.
- See if you’ve reached your transaction limit.
- If these steps don’t work, try to send or receive a payment by QR code or search your contact by name, phone number, account number or UPI ID.
Using name, phone number, bank account or UPI ID
- Make sure that you have an Internet connection.
- Check for mistakes and extra or missing numbers.
- Make sure that you’re using the right UPI PIN with the right bank account. You can change your UPI PIN at any time.
- Check your bank account information to make sure that it isn’t outdated. If it is, update it.
- Make sure that the person sending the money has enough money in their account to cover the transaction.
- See if you’ve reached your transaction limit.
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