Fix problems sending or receiving money

If you can’t send or receive money or the transaction fails, try the following.

Tip: If you have problems with an existing transaction, fix problems with transaction.

Unable to transact

Check for the following:

Step 1: Check for an active internet connection. Transactions can't be made offline.

  • If no: Try again when you're connected to the internet.
  • If yes: Move to the next step.

Step 2: Check if you have a valid bank account in Google Pay.

  • If not: Link your bank account to Google Pay.
    • If you can't find your bank account, the phone number you use for Google Pay isn't linked to your bank account.
  • If you have a valid bank account: Move to the next step.

Step 3: Make sure the app is updated.

  1. Go to the Google Play store.
  2. Check for updates to the Google Pay app.
  3. Update the app.
  • ​If your Google Pay app is updated: Move to the next step.

Step 4: Check if you added more than one UPI ID.

If you add another UPI ID, your transaction may fail because the UPI handle you use may experience server issues.

  • If you need help to create a new UPI ID: Follow the steps from Find or Change your UPI ID.
  • If you created an additional UPI ID: Move to the next step.

Step 5: Check for the status of the recipient's Google Pay app. Confirm if the recipient has linked their bank account to their Google Pay app.

  • If no or you’re not sure: If you know their bank account and IFSC code, you can send them money.
  • If the recipient has a Google Pay app on their phone with accurate bank credentials: Move to the next step.

Step 6: Check for bank-related issues.

Confirm that the issue isn’t related to your bank, like you reached your bank's maximum transaction limit for the day.

  • If not sure: Contact your bank.

Send money with people nearby

Important: Some phone models can’t use this feature.

  1. Make sure you both have an internet connection.
  2. Bring your phones closer together. Your phone shouldn't be more than a few inches away from the other person’s phone.
  3. Remove any cases or covers.
  4. Make sure one person is in "Pay" mode and the other is in "Receive" mode
  5. If the area is noisy, move to a quieter place.
  6. Tap Update device calibration and try again.
  7. Make sure you use the right UPI PIN with the right payment account. You can change or reset your UPI PIN.
  8. Check your payment account information to make sure it isn’t outdated. If it is, update it. Refer to Change or remove a bank account.
  9. Make sure the person who sends the money has enough money in their account to cover the transaction.
  10. Check if you reached your limits on how much you can send.
  11. If the above steps don’t work, try the following.
    • Send or receive a payment by QR code. Refer to Get or request money.
    • Search your contact by name, phone number, account number, or UPI ID.

Send money using name, phone number, bank account, or UPI ID

  1. Make sure you have an internet connection.
  2. Check for mistakes and extra or missing numbers.
  3. Make sure you use the right UPI PIN with the right bank account. You can change or reset your UPI PIN.
  4. Check your bank account information to make sure it isn’t outdated. If it is, update it. Refer to Change or remove a bank account.
  5. Make sure the person who sends the money has enough money in their account to cover the transaction.
  6. Check if you reached your limits on how much you can send.

Do you have issues with Google Pay app?

Click the button below

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