Fix problems sending or receiving money

If you can’t send or receive money or the transaction fails, try the below steps.

If you have problems with an existing transaction, fix problems with transaction.

If you're unable to send money

If you have an issue sending money, check for the following:

Step 1: Make sure you have an active internet connection.

Step 2: Make sure your Google Pay app is updated.

• Open the Google Play Store .
• Check for updates to the Google Pay app .
• Update the app.

Step 3: Make sure you have a valid bank account linked on Google Pay. Learn how to add a bank account on Google Pay.

Step 4: Make sure your UPI ID is working.

Step 5: Check if you've reset the UPI PIN on Google Pay or any other UPI app.

• If you enter your UPI PIN incorrectly 3 times, you can’t make transactions through UPI for the next 24 hours. To proceed, you can either wait 24 hours to transact again or reset your UPI PIN immediately to make payments again.

Step 6: Confirm if the recipient has linked their bank account to their Google Pay app.

Step 7: Confirm your bank's daily transaction limit for the day and other bank-related issues.

• Contact your bank to confirm there are no issues with your bank account.
• To get the contact details of your bank, go to www.digisaathi.info. You can also contact DigiSaathi through their helpline numbers: 14431 or 1-800-891-3333.

Step 8: If you send money directly to a bank account, check if you’ve entered the right details for the receiver’s bank account number and IFSC code.

If you’re still unable to send money after you check the steps listed above:

• Try to make payments with another bank account.
• Reach out to your bank for the next steps.

If you're unable to receive money

If you have an issue receiving money, check for the following:

Step 1: Make sure you have a valid bank account on Google Pay.

Step 2: Make sure your Google Pay app is up to date.

• To check for any pending app updates:
  • Open the Google Play app .
  • Check for updates to the Google Pay app.
  • Tap Update.

Step 3: Check if there are issues with your bank’s servers.

• Contact your bank to confirm.

If you're concerned about unsolicited payments or believe you're a victim of fraud, contact your bank immediately for guidance and assistance.

Related resources

• Send money
• Receive money
• Fix problems with tap to pay transactions

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