Learn about security alerts & compliance

To ensure the highest level of safety for your financial transactions, Google Pay follows the National Payments Corporation of India (NPCI) Mobile Application Security Framework 2025. This framework introduces advanced security checks to protect your account from unauthorized access and complex malware.

If you encounter a security warning or block while you use the app, our system has detected a configuration on your device that doesn’t meet the latest safety standards.

Resolve common errors

Error message What it means How to resolve

"Your device may not be secure

Google Pay has identified that your device does not meet required security standards. For your safety, services on Google Pay are blocked."

There are changes to your device’s security status detected by Google Pay. For your safety, services on Google Pay are blocked.

Ensure your device meets security standards. To keep your payment information safe, Google Pay works only on devices with an original and unmodified operating system.

"Your device may not be secure

Google Pay has detected one or more apps on your device that may be unsafe. For your safety, services on Google pay are blocked. To understand how to identify suspicious apps on your devices, tap Learn more."

There are unsafe apps on your device detected by Google Pay. For your safety, services on Google Pay are blocked.

You must uninstall certain apps:

  1. Open the Google Play Store Google Play.
  2. At the top right, tap your Profile picture or Initial and then Play Protect and then Settings Settings.
  3. Turn on Scan apps with Play Protect.
  4. Tap Back and then Scan.
  5. If there are harmful apps detected, tap Uninstall.

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