Fix common errors with Tap & Pay payments on UPI

Important: Currently, the UPI Tap & Pay feature is available only for Android users.

When you tap and pay through UPI, you can select UPI payment methods like a bank account, UPI Lite, RuPay credit card, or credit line account. Ensure you’ve turned on NFC settings in your Android phone and have an active UPI payment method.

Check some useful information for seamless transactions with the UPI Tap & Pay feature.

NFC errors

If the "Tap & Pay" payment mode on UPI is unavailable because of NFC errors, ensure your NFC is turned on, reopen the app and try again.

Can’t pay to the device

When your "Tap & Pay" payment on UPI fails, try to scan the UPI QR code and complete the payment. The money deducted from your payment method will be reversed within 3 business days.

No receiver device found

You can only tap and pay on UPI NFC tags, QR code with UPI NFC tag, or smart SoundPods with UPI NFC tag. "Tap & Pay" payments to another mobile phone is not currently supported.

POS machine is in card mode

The feature only works with UPI payments through bank accounts, RuPay credit cards, credit line accounts, and UPI Lite. To pay with UPI, close the error page, tell the cashier you'd like to pay with UPI instead of card, and tap your phone on a UPI Tap & Pay supported device.

Payment is unsuccessful

Ensure that you’ve added an active payment method and have sufficient balance. Money deducted from your payment method will be reversed within 3 business days.

Related resources

Make payments with Tap & Pay on UPI

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