For any complaints or issues about your loans, you may contact the support team or grievance officers of the respective lending partners. Please follow the grievance redressal procedures mentioned below for the relevant lending partner.
Grievance redressal for Axis Bank
Personal loan customers can connect to the bank through calls, email, or by visiting a branch or loan centre. Axis Bank responds to customer complaints within a maximum timeline of 10 days. If you're dissatisfied with the response received from these channels, you can escalate the complaint to Level 2.
Level 1 - Front End Channels- Contact number: 1860-419-5555/1860-500-5555
- Complaint Registration: https://application.axisbank.co.in/webforms/axis-support/
- Branches or loan centres: To get branch or loan centre details, go to the "Locate Us" section at www.axisbank.com.
You can communicate with Nodal officers of the bank if you're not satisfied with the solution provided at Level 1. The bank will reply within 10 days and if you are not satisfied by the response , you can escalate the matter to Level 3.
You can send an email, write a letter, or call the Nodal Officer:
| Write | Call | |
|
Mr Ashok Sunar, Asst Vice President, Axis Bank Limited, NPC1, 5th Floor, Gigaplex, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai – 400708 |
nodal.officer@axisbank.com | Contact No.- 080 61865200 Timings: 9:30 am to 5:30 pm Monday to Saturday (except second and fourth Saturdays and Bank Holidays) |
If you're still dissatisfied with the resolution provided at Level 2, you can connect with the bank’s Principal Nodal Officer via these channels.
| Write | Call | |
| Mr. Parag Deshpande , Senior Vice President - II , Axis Bank Limited, NPC1, 5th Floor, Gigaplex, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai - 400708 | pno@axisbank.com | Contact No.- 080 61865098 Timings: 9:30 am to 5:30 pm Monday to Saturday (except second and fourth Saturdays and Bank Holidays) |
If your query or complaint isn't addressed or resolved within 30 days, you can lodge a complaint over the Complaint Management System (CMS) portal under the Reserve Bank-Integrated Ombudsman Scheme (RB-IOS).
Grievance redressal for DMI Finance:
For Personal Loans from DMI Finance, you can register complaints, queries, and enquiries through these channels:
Level 1 - Front End Channels- Voice support: The customer can call the DMI’s Consumer Credit Customer care at 08064-807-777 between 9:00 AM to 8:00 PM from Monday to Saturday.
- Email support: Please write to customercare@dmifinance.in.
Important: Include your loan account number and contact number in the email.
You will receive an automated acknowledgement immediately and will typically receive a response within 3 business days. In rare scenarios the responses could take longer.
You can escalate the matter to grievance@dmifinance.in if you're not satisfied with the resolution at Level 1. Depending on the query, dispute, or grievance, you'll get a written reply or resolution within 5 business days at your registered email address with DMI.
If you're still dissatisfied with the resolution provided at Level 2, you can connect with the DMI’s Principal Nodal Officer via these channels.
| Name of Grievance Redressal Officer (Consumer loans) |
Mr. Ashish Sarin Senior Vice President - Customer Success Express Building, 3 rd Floor, 9-10, Bahadur Shah Zafar Marg, New Delhi- 110002 |
| Contact No. | 011-41204444 |
| Email Address | head.services@dmifinance.in |
Grievance Redressal at Google Pay
Level 1 - Front End ChannelsWe recommend you contact our support through our Google Pay India Help Center or contact our support teams through our support offerings below
Call Google Pay India customer care number
You can reach the customer care number toll free at: 1-800-419-0157. Our phone support is available in 4 languages (Hindi, English, Tamil, and Telugu).
In-app support
- Open the Google Pay app.
- Tap Settings.
- Tap Help and feedback.
Visit our Help Center
- Open the Google Pay Help Center.
- Look for the issue you're facing from the list of articles on the home page.
- Browse through the help topic that is relevant to your issue.
Ms Sascha Baljeet Gill
(nodal-grievance-lending@google.com)
Nodal Grievance Officer, Digital Lending
Level 7, FIFC Building, Plot No C 54 & 55,
G Block BKC, Bandra East, Mumbai - 400098
Maharashtra
Contact Number: 1-800-419-0157