Notification

If you are contacting us regarding an issue with a transaction made in last 3 working days, please know that we are working closely with our banking partners to resolve them. We request you to wait for 3 working days and keep checking your latest bank statements for updates on the status of your payment.

Fix issues with 'User navigate away'

Error when you add or restore a bank account on Google Pay

If you change your SIM or phone, you may get temporary errors on Google Pay.

When you add a form of payment on Google Pay:

    • Make sure that you don't switch from the application.
    • Uninstall any third-party messaging app and set 'messaging app' as the default.
    • For prepaid users: Send an SMS to your telecom operator to disable the flash message while you add the bank account.

Operator information to disable flash messages:

    • Airtel: To disable flash messages on Airtel, send an SMS 'CAN FLASH' to 199.
    • Jio: Navigate to the My Jio app on your smartphone and uninstall it.
    • VI: To disable flash messages on VI, send an SMS 'CAN FLASH' to 144.
    • BSNL: Dial BSNL mobile all India Helpline Number 1503.
    • BSNL SIM: Dial 1800-180-1503.

Need more help?

Try these next steps:

Search
Clear search
Close search
Main menu
2922675710585781835
true
Search Help Centre
true
true
false
true
true
722700
false
false