Fix issues with “No bank account found”

Error when you add or restore a bank account on Google Pay

When you add a form of payment on Google Pay, you must first:
  • Activate mobile banking services for your bank account.
  • Confirm if your Google Pay phone number is the same as the number registered with your bank account.
    • Check if you’re able to receive credit or debit messages from the bank on your Google Pay phone number.
      • If you can’t, the registered phone number for your bank account may be different.
      • To update your details, contact your bank.
If your bank is one of those listed below, refer to the steps for activating mobile banking services.
  • State Bank of India (SBI)
  • HDFC Bank
  • ICICI Bank
  • Punjab National Bank (PNB)
  • Bank of Baroda (BOB)
For details about other banks, contact your bank directly. Learn how to contact your bank through DigiSaathi.

Activate mobile banking facilities

SBI

You can activate mobile banking through:
  • Mobile handset
  • SBI ATM or SBI branches
  • OnlineSBI
To check what’s applicable to you, learn more about the registration process.

Mobile handset

  1. Send an SMS that says “<MBSREG>” to 9223440000 or 567676. You’ll receive a text message with the app link, User ID, and default MPIN.
  2. Download the app.
  3. Change MPIN.
  4. Complete registration process at the ATM, SBI branch, or OnlineSBI.

At the branch

Once handset validation is done, to complete the registration at the home branch of your account, fill up the required form. Your account will immediately be activated for mobile banking service. Learn how to contact your bank through DigiSaathi.

At the ATM

  1. Swipe the debit card into the ATM.
  2. Select Mobile Registration and then Mobile Banking and then Registration.
  3. Enter your mobile number.
  4. Select Yes and then Confirm.
  5. Collect the transaction slip as proof of registration.
  6. You’ll receive a text message that confirms the activation of your account.
You can now use the services offered under the Mobile Banking Service.

OnlineSBI

Important: Ensure that the MPIN is changed and you receive a message that handset validation is completed.
  1. Sign in to OnlineSBI with your User ID and default MPIN.
  2. Select eServices and then State Bank Freedom
  3. Select Registration. The list of accounts that are available to you will show.
  4. Select the account to enable for Mobile Banking Service and submit. This will be the primary account for the service.
You can register one account through OnlineSBI. For more details, contact your home branch. Learn how to contact your bank through DigiSaathi.

HDFC

  1. Fom the Google Play Store or App Store, download the HDFC Netbanking app.
  2. To access mobile banking services, use the same username and PIN you use for internet banking.
  3. Under the “Enter Your Details” tab, enter your Customer ID and the registered mobile number.
  4. Tap Continue.
    • You’ll receive an OTP at the registered mobile number.
  5. Under the “Enter OTP'' tab, enter the OTP within 30 seconds.
  6. Tap Continue.
  7. Enter your ATM PIN, debit card expiry month, and year.
  8. Tap Continue.
Tips:
To set up a quick access PIN on the app, on the home screen, click the button.
  • You can set a 4-digit quick access PIN.
  • You can choose to enable fingerprints as a way to authorize yourself.

ICICI

To register yourself for the Mobile Banking Service, you can follow either of these options:
  • Register for Mobile Banking at any ICICI Bank ATM branch.
  • Visit the nearest branch of ICICI Bank with any valid proof of identity. For more details, contact your bank.

PNB

To activate mobile banking, download PNB ONE from the Google Play Store or App Store.
Once downloaded:
  1. Click New user.
  2. Enter your Customer ID.
    • You can find your Customer ID in the front page of your passbook.
  3. Enter the OTP.
  4. Enter your debit card details and linked account number.
  5. Set your password.
Once you’ve successfully registered:
  1. Sign in with your User ID.
  2. Set a 4-digit MPIN.

BOB

To activate mobile banking facilities, use one of the following channels:
  1. Click Login and then Services and then Mobile Banking (BoB World).
  2. Grant mandatory permissions like location, phone, and SMS as and when prompted.
  3. Click Login and follow the onscreen steps.
  4. Accept “Terms & Conditions.”
  5. Enter the 4-digit activation key that you receive on your registered mobile number.
  6. Create your own transaction and login PINs.
  • Home branch
    • Submit a duly filled registration form for Mobile Banking.
Tip: Accounts with modes of operation as “Anyone or Survivor” can be registered from the home branch only. Channels like self-registration, ATM, and internet banking can’t be used.

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