If you send an SMS to add your bank account to Google Pay and you encounter an issue, check your phone and SMS settings.
Turn on SMSSend a test SMS. If it’s unsuccessful, check with your operator if you have an active outgoing SMS pack.
Tip: Some SMS recharge packs don't allow outgoing SMS. If you use a prepaid mobile service, check your plan details.
If you use a prepaid mobile service:
- To send a message: Confirm if you have the needed SMS balance.
- To check your balance: Follow the steps given by your operator.
- To check your balance with different operators, dial the following numbers:
- Jio: 333#
- BSNL: *123*1#
- Airtel: *121*7#
- MTNL: *123#
- Tata: *111#
- VI: *199*1*8#
To send or receive messages:
- Your phone must have good network coverage.
- Check if you have a network connection.
Confirm that the number linked to your bank account is the one you use when you send SMS.
If you have a dual SIM phone:
- Make sure that you send SMS with the number that’s linked to your bank account.
- If your SMS settings are set to “Ask every time,” set the SIM that you linked to your bank account as the primary SIM.
- Go to “Network and settings.”
- Select SIMs SMS.
- Change your SMS settings.
To make sure that your SMSC number is correct, reload it.
- On your phone, dial *#*#4636#*#*.
- Tap Phone information.
- Under “SMSC,” tap Refresh.
- On your mobile device, open the Settings app .
- Tap Apps & notifications.
- Select your messaging app.
- Tap Storage Clear cache.
Android device
Send an SMS at different times of the day. You can try 4 times per day.
Tip: If you encounter SMS issues after your first try, check if there are issues with your SIM card. Contact your operator.
iPhone & iPad
Send an SMS at different times of the day. You can try 3 times in 24 hours. If you try more than 3 times within 24 hours:
- Your account is blocked for the next 24 hours.
- You can’t use Google Pay.
Tip: If you encounter SMS issues after your first try, check if there are issues with your SIM card. Contact your operator.