Troubleshoot common issues when you add a bank account

Can’t send SMS errors

To confirm if you can send out messages, try the following steps.

  1. Send a test SMS to a friend or family.
  2. Check if you have the required SMS balance.
Common device issues

To find out if the issue is with your device, try the following steps.

  1. Make sure that your device has a mobile network signal.
  2. Make sure that Aeroplane mode is off.
  3. Confirm that your SIM card registered with your bank is inserted.
  4. Turn off your device, then turn it on again.
  5. Try again.
New SIM card or phone number

If you have a new SIM card, or recently ported a phone number to your SIM card, wait up to 48 hours and try again.

Dual SIM cards
  1. For Dual SIM devices, make sure the SMS is sent from the phone number that's registered with your bank account.
  2. To make sure the SMS is sent out through the SIM card or phone number associated with your bank account:
    1. Go to Settings and then Search for your SIM card settings.
    2. Under “Dual SIM settings,” check which SIM card the SMS messages go out from.
    3. If it’s set to “Ask every time,” select the SIM associated with your bank account.
Roaming

If you’re not in India, in your Android device settings, turn on SMS for your roaming SIM card.

Refresh your SMS Service Centre (SMSC)

To make sure that your SMSC number is correct, refresh it.

  1. On your phone, dial *#*#4636#*#*.
  2. Tap Phone information.
  3. Under “SMSC,” tap Refresh.

Mobile network down errors

Clear messaging app cache
  1. On your mobile device, open the Settings app.
  2. Tap Apps & notifications.
  3. Select your messaging app.
  4. Tap Storage and then Clear cache.
Reset mobile network
  1. On your mobile device, open the Settings app.
  2. Tap System and then Reset and then Network settings reset.
  3. Tap Reset settings.
  4. If asked, enter your passcode, PIN, or pattern.
  5. To confirm your reset, tap Reset settings.
Refresh your SMS Service Centre (SMSC)

To make sure that your SMSC number is correct, refresh it.

  1. On your phone, dial *#*#4636#*#*.
  2. Tap Phone information.
  3. Under “SMSC,” tap Refresh.
Reset Access Point Name (APN) settings
  1. On your mobile device, open the “Applications” folder.
  2. Tap Settings.
  3. Tap either Wireless controls or Wireless & networks.
  4. Tap Mobile networks and then Access point names.
  5. Tap More More and then Reset to default.
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