Google Pay lets you make contactless payments via NFC (Near Field Communication) technology on your phone.
Check if your phone can make contactless payments
Step 1: Make sure your phone meets software standards
- Check if the software on your phone is Play Protect certified.
- If you modified your phone, make sure it meets security standards. Google Pay might not work in stores with phones that:
- Run developer versions of Android.
- Are rooted, run a custom ROM, or have modified factory software. Due to security risks, Google Pay doesn’t run on these phones.
- Are untested and haven’t been approved by Google.
- Have an unlocked bootloader.
To fix these issues, with the exception of Play Protect certification and rooted phones, reset your phone to factory settings.
Step 2: Find out if your phone has NFC
- Open Settings .
- In the “Search settings” bar, type “NFC” .
- Tap and turn on NFC.
- If you can’t find NFC, your phone can’t make contactless payments.
Make payments using NFC
Important: Make sure that NFC option is turned on your phone.
To make a payment using NFC,
- Unlock your phone
- Tap your phone on the payment terminal (currently only Pine Lab terminals are supported).
- Google Pay app will open automatically.
- To confirm the amount to be paid, tap Proceed.
You will be notified once your payment is successful.
NFC payments will not work in the following scenarios:
- If you have not been successfully onboarded on Google Pay
- If you do not have a UPI account successfully configured on Google Pay
Fix issues with orders or payments to merchants
To know more about how to troubleshoot issues with your payments, click here.