Google Pay India online business grievances

Important: “Merchants” in this article refer to online merchants who have subscribed to Google Pay's payment aggregation solution.

Level 1

Merchants can contact our support teams through any of the below channels:

• Option 1: Write to [e-mail].
  • Operating hours: 8 AM–10 PM (Monday to Sunday)
• Option 2: Raise a ticket on the "Business Console."
  • In the Help pop-up under the “Help and Support” section, click Contact us.
  • Operating hours: 24/7
• Option 3: Merchants can also contact their assigned account managers.

Level 2

If the merchant isn’t satisfied with the resolution provided at Level 1 within 15 days after they raise the complaint: They can fill out this form and escalate the request to Level 2.

If the redressal process needs more time due to external factors, we will update the merchant accordingly about the cause of the delay and expected resolution timelines.

Level 3

If the merchant isn’t satisfied with the resolution provided at Level 2 within 15 days after they raise the complaint: The merchant can contact the Google Pay Nodal Officer. They can write to [e-mail] and quote their Level 2 reference number.

Google Pay Nodal Officer contact details:

• Name: Rahul Dhiman
• Address: 5th Floor, DLF Centre, Block 124, Narindra Place, Sansad Marg, New Delhi Central, New Delhi - 110001, India

If the redressal process needs more time due to external factors, we will update the merchant accordingly about the cause of the delay and expected resolution timelines.