As of June 15th, you can no longer send, request, receive, claim, or withdraw money with the old Google Pay app. For these features and more, download the new Google Pay app and visit for tips and support.

Use Cards & passes on Google Pixel

You can hold the Power button on your phone to quickly access payment methods and passes that you’ve added to Google Pay.

Important: This feature is available for Google Pixel phones in all countries that support contactless payments, except for these countries and regions:

  • Austria
  • Bulgaria
  • Estonia
  • Greece
  • Hungary
  • Japan
  • Latvia
  • Lithuania
  • Netherlands
  • Portugal
  • Romania

Learn more about countries that support contactless payments.

View payment methods and passes

  1. Press and hold your phone's Power button until a payment method or pass appears.
  2. To view other payment methods and passes, swipe right. If you have a lot of payment methods, tap View all.

Tip: If you don’t see your cards or the option to add a payment method, follow the steps below to turn Cards & passes on.

Choose whether you can view Cards & passes when your phone is locked

  1. Open Settings Settings.
  2. Tap Privacy and then Lock screen.
    • To view Cards & passes when your phone is locked, tap Show all notification content.
    • To view Cards & passes only when your phone is unlocked, tap Show sensitive content only when unlocked.

You can make purchases with Cards & passes when your phone is locked, but for larger amounts you may be asked to unlock your phone.

Tip: For added security, you can set up your phone so that it must be unlocked to complete an NFC transaction.

To turn on this setting:

  1. Go to Settings Settings.
  2. Tap Connected devices and then Connection preferences and then NFC.
  3. Turn on Require device unlock for NFC.

If you can’t find this option, you may need to update your phone to the latest version of Android.

Make a purchase

You can pay quickly and securely anywhere you see the symbols  or Google Pay.

Important: You need to turn on contactless payments to pay in stores. Check if your phone supports contactless payments.

  1. Press and hold the Power button until your default payment method appears.
    • You can also swipe right to view or select other payment methods for a purchase.
  2. Hold your phone close to the reader until a check mark appears.

Learn more about how to use contactless payments.

Tip: If you don’t have a saved payment method in Google Pay, you’ll need to add a payment method. Learn how to add a payment method.

Turn Cards & passes on or off

Important: If this feature is turned off, you can use Google Pay for contactless payments as you normally would. Learn more about how to use contactless payments.

  1. Open Settings Settings.
  2. Tap System and then Gestures and then Cards & passes.
  3. To turn this feature on or off, tap the slider.

Tip: If you turn Cards & passes off, to view your payment methods open the Google Pay app and tap Payment.

Fix problems with Cards & passes

I don’t see any payment methods or passes
This can happen for a few different reasons:

Cards & passes is turned off

  1. Open Settings Settings.
  2. Tap System and then Gestures and then Power Menu and then Cards & passes.
  3. If the slider is set to off, tap to turn it on.

Your phone is locked

You may need to unlock your phone to view Cards & passes. If you'd like to use Cards & passes when your phone is locked, follow the instructions above.

You're signed in to the wrong Google Account

  1. Hold the Power button and tap Add a payment method or swipe right and tap View all.
  2. Tap your profile picture.
  3. Tap the Google Account you want to use.

Google Pay isn't set as your default Tap & pay service

  1. Open Settings Settings.
  2. Tap Apps & notifications and then Advanced and then Special app access and then Tap & pay and then Payment default.
  3. Select Google Pay.
My preferred payment method doesn’t appear first
In most cases, your default payment method appears when you hold the Power button. If you have an important pass, such as for a flight, it may appear first.
To set a different payment method as your default:
  1. Hold the Power button.
  2. Tap the payment method you want to make default.
  3. Tap Make default.
Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue

Clear search
Close search
Google apps
Main menu
Search Help Center