As of June 15th, you can no longer send, request, receive, claim, or withdraw money with the old Google Pay app. For these features and more, download the new Google Pay app and visit for tips and support.

Reopen your payments profile after disputing a charge

When you dispute a charge from Google with your credit or debit card issuer, we automatically close your payments profile. We do this in case of fraud.

To reopen your payments profile, help us verify that you own the account.

How we verify

When we get your info, we'll check for signs of unauthorised access to your account. If we find that the charge was authorised, you might need to contact your bank and reverse the dispute chargeback before we will reopen your profile.

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